Customer Support Manager
London Area, United Kingdom
La Fosse
efficiently using a fully configurable flexibility market platform. The Role They recently completed a £4m fundraise and are seeking a highly motivated and skilled Customer Support Manager to join their team. From here, you can progress into a management role. Responsibilities • Work collaboratively with external support providers to ensure seamless front-line support • Manage and track support costs. • Analyse support KPIs (created by external and internal channels) to identify ways to improve services and products (working closely with the product team). • Put processes in place to ensure the support needs … ticketing/tracking system. • Creation of FAQ documents/videos and SOPs. • Provide training to customers and other software users as required (including external support team). more »
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