2 Permanent Data Centre Jobs in Hertfordshire with Remote Work Options

ITIL Foundation or/and equivalent MS Project Sales experience Service Management experience Basic knowledge of logistical processes Basic technical knowledge of Workplace, Networking, Datacenter and Software more »

queries) whilst using the SalesForce application to log, categorise and prioritise all support requests. NTT GDC EMEA are operating state-of-the-art Data Center facilities across the EMEA Region, providing highly resilient and energy efficient Data Center services, supporting business critical IT applications for some … will be joining at an exciting time as the organisation integrates multiple businesses across the EMEA region and continues to grow with new Data Centers due on-line within the next year and beyond. Your Responsibilities Excellent customer service skills and experience Use the SalesForce application to log … categorise and prioritise all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work (remote hands, provisioning, change/incident management, Data Center internal and inter-network connectivity, access control etc) Adhere to and support departmental SLAs and more »