Service Desk Technician - Band 5
Gloucester, United Kingdom
Gloucestershire Hospitals NHS Foundation Trust
service desk environment is an extremely busy environment, the candidate will need to ensure that all incidents are logged with a high level of data accuracy and that Incidents are monitored and escalation procedures invoked where necessary. This will include regular communication to customers to support continual service improvement. … o Work within Trust and department guidelines, policies and procedures o Logging faults to our incident management system, maintaining a very high level of data quality, speed and accuracy o Resolve a variety of incidents using software that connects to remote systems o Provide users with realistic expectations … an effective front line service to the Trusts client base. Logging faults to our incident management system (TOPDesk), maintaining a very high level of data quality, speed and accuracy. Post holder is required to carry out direct technical support tasks where skill levels and time allows. Required to more »
Employment Type: Permanent
Salary: £28407.00 - £34581.00 a year
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