Temporary Hybrid 1st and 2nd Line Support Analysts
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Lovesuccess
and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis … high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in more »
Employment Type: Temporary, Work From Home
Salary: £155 - £234 per day
Posted: