2 Permanent Demand Management Jobs in Birmingham

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »

deliver new services to meet mission critical objectives in the organisation and IT Strategic plans. Leading the development and delivery of portfolio, project and demand management methods for all IT Services. Leading the IT Department Finance and Procurement function and also promoting Product Management and leading the … central pool of Scrum Master resource. Making a significant contribution to the development of portfolio, project, and demand management methodologies across Professional Services and providing comprehensive advice and cascading expertise. Candidates applying for this role should have the above experience with the following skills and experience:- Educated to … key area of IT services (e.g. data centres, applications development/rollout, infrastructure change). Significant experience managing project teams and considerable project management experience with a successful track record in programme and project management. Experience of developing and implementing strategies for significant services, in line with high level more »