ITC Infotech is looking for a DesktopSupport Engineer to join our team in London, United Kingdom. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams. … to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you. Job Summary: As an L2 IT Specialist for Hotel Support, this candidate will play a crucial role in providing advanced technical support to hotel staff and guests. Your responsibilities will involve troubleshooting complex IT issues, managing IT infrastructure … IT operations within the hotel environment. This role requires a strong technical background, excellent problem-solving skills, and the ability to handle more advanced IT challenges. Responsibilities: Advanced Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform More ❯
ITC Infotech is looking for a DesktopSupport Engineer to join our team in London, United Kingdom. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams. … to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you. Job Summary: As an L2 IT Specialist for Hotel Support, this candidate will play a crucial role in providing advanced technical support to hotel staff and guests. Your responsibilities will involve troubleshooting complex IT issues, managing IT infrastructure … IT operations within the hotel environment. This role requires a strong technical background, excellent problem-solving skills, and the ability to handle more advanced IT challenges. Responsibilities: Advanced Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform More ❯
and customer-focused IT professional to work in a high-profile environment supporting business-critical systems and VIP users. The successful candidate will be responsible for delivering comprehensive deskside support, with a strong emphasis on Windows 11 and VIP stakeholder support. The role offers great exposure to financial technologies and enterprise-level IT infrastructure. Key Responsibilities Windows 11 Support - Daily troubleshooting, updates, and optimisation of Windows 11 systems. Hardware Support - Maintenance and repair of desktops, laptops, printers, IP telephony devices, scanners, and mobile devices. Active Directory (AD) Support - User and group administration, password resets, and account troubleshooting. Microsoft Office 365 Support - Troubleshooting Outlook, Teams, OneDrive, and SharePoint in a business environment. Financial Application Support - Assist users with key finance-specific software and platforms used within the organisation. Remote Support - Provide support to users in other sites using remote desktop tools and remote ticket resolution methods. Nationwide Support - Occasional travel to other UK sites may be required for in-person support. VIP User Support - Deliver priority support to More ❯
and customer-focused IT professional to work in a high-profile environment supporting business-critical systems and VIP users. The successful candidate will be responsible for delivering comprehensive deskside support, with a strong emphasis on Windows 11 and VIP stakeholder support. The role offers great exposure to financial technologies and enterprise-level IT infrastructure. Key Responsibilities Windows 11 Support - Daily troubleshooting, updates, and optimisation of Windows 11 systems. Hardware Support - Maintenance and repair of desktops, laptops, printers, IP telephony devices, scanners, and mobile devices. Active Directory (AD) Support - User and group administration, password resets, and account troubleshooting. Microsoft Office 365 Support - Troubleshooting Outlook, Teams, OneDrive, and SharePoint in a business environment. Financial Application Support - Assist users with key finance-specific software and platforms used within the organisation. Remote Support - Provide support to users in other sites using remote desktop tools and remote ticket resolution methods. Nationwide Support - Occasional travel to other UK sites may be required for in-person support. VIP User Support - Deliver priority support to More ❯
AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and Power Platform? Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate. We're looking for an … experienced IT DesktopSupport Engineer to be the face of IT at our client's London office. This is a hybrid role with just one day per week on-site, offering the perfect balance of flexibility and hands-on engagement. As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft ecosystem. What You'll Bring: Experience leading desktopsupport and remote device rollouts Proficiency with Apple MacOS and iOS in enterprise environments Familiarity with Intune, AutoPilot, and More ❯
Provide responsive and high-quality IT support to users via the internal Helpdesk. Deliver IT inductions to new joiners as part of the onboarding programme. Maintain and upgrade systems, improving processes and identifying root causes of technical issues. Manage and support desktops, mobile devices, telecoms, and security systems. Collaborate with and support third-party vendors and service More ❯
Senior Desktop Analyst Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to £71,000 12-month fixed-term contract Highly competitive employee benefits to include wellbeing fund, gym membership … contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies. Senior Desktop Analyst Key Responsibilities: Respond … and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of proactive user focus through building authentic relationships at every user interaction More ❯
Your new company A multinational investment bank based in Central London Your new role You will be providing 1st and 2nd line support to all users across the London office. This role is ideal for someone who has 1-2 years experience in IT Support and is keen to develop their career in IT Support. What you'll … need to succeed Previous experience working in an IT support role, preferably within the Financial Services industry. Strong communication/customer service skills Charismatic and eager to learn more about IT Support Ideally have some experience with: Windows, Citrix, VmWare Horizon What you'll get in return An exciting opportunity to join an international organisation working with a More ❯
Senior DesktopSupport Technician (onsite) page is loaded Senior DesktopSupport Technician (onsite) Apply locations London time type Full time posted on Posted Yesterday job requisition id 66881 At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is … that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. As a Senior DesktopSupport Technician, you will be primarily responsible for supporting our global end user client excellence effort, via telephone and other remote troubleshooting tools. Also, the support of … London based installations/upgrades of desktop/laptop and mobile computing devices. You will support and help troubleshoot Audio-Visual technologies such as video conferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be to handle systems, and More ❯
adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer … Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures. … take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution. Own, monitor and maintain equipment rooms to comply with IT More ❯
Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day … to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance … the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve More ❯
An exciting opportunity has arisen for a DesktopSupport Engineer to join our team in a fully onsite capacity at our London office. This is a hands-on role suited to an enthusiastic and driven individual with 2 to 5 years of experience in IT support. You’ll be part of a close-knit team supporting all areas … of the business, ensuring a high level of technical support and seamless user experience. You’ll demonstrate strong interpersonal skills, remain calm under pressure, and thrive in a dynamic environment that values initiative, flexibility, and professionalism. Key Responsibilities: Provide responsive and high-quality IT support to users via the internal Helpdesk. Deliver IT inductions to new joiners as … part of the onboarding programme. Maintain and upgrade systems, improving processes and identifying root causes of technical issues. Manage and support desktops, mobile devices, telecoms, and security systems. Collaborate with and support third-party vendors and service providers. Document system configurations, processes, and service records accurately. Contribute to the smooth daily running of the office environment. What We More ❯
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a DesktopSupport Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations … team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS … and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements More ❯
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a DesktopSupport Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations … team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS … and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements More ❯
DesktopSupport Engineer – 3-month Contract – London My client is looking for a DesktopSupport Engineer to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking a DesktopSupport Engineer to support the business … s day-to-day IT tasks. The DesktopSupport Engineer would be required to triage and resolve tickets initially relating to and office move and issues that occur during this transition. The Ideal DesktopSupport Engineer would be Able to support Windows and Mac and be the first point of contact for IT issues onsite. … Tasks could include, password reset, software updates, hardware support, booking/connecting to meeting rooms and general IT queries. DesktopSupport Engineer Requirements Recent IT Service Desk experience – Dealing with issues over the phone/email – being the first point of contact. Windows 10/11 – Administration & Support MAC - Administration & Support Experience with ticketing, service More ❯
DesktopSupport Engineer – 3-month Contract – London My client is looking for a DesktopSupport Engineer to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking a DesktopSupport Engineer to support the business … s day-to-day IT tasks. The DesktopSupport Engineer would be required to triage and resolve tickets initially relating to and office move and issues that occur during this transition. The Ideal DesktopSupport Engineer would be Able to support Windows and Mac and be the first point of contact for IT issues onsite. … Tasks could include, password reset, software updates, hardware support, booking/connecting to meeting rooms and general IT queries. DesktopSupport Engineer Requirements Recent IT Service Desk experience – Dealing with issues over the phone/email – being the first point of contact. Windows 10/11 – Administration & Support MAC - Administration & Support Experience with ticketing, service More ❯
We are seeking a highly skilled and experienced DesktopSupport Lead to lead and oversee our end user computing services team. The successful candidate will be responsible for managing a team of IT professionals, both locally and at client sites, ensuring the delivery of high-quality IT Support, and driving continuous improvement in the services we offer. … of end user technologies, and the ability to manage a diverse team effectively. Responsibilities and Duties: Leadership and Management: Lead and oversee a combination of local and remote IT Support Engineers, providing direction, coaching, and development opportunities. Support the Head of End User Services, and your peers, in developing and implementing plans to enhance IT Support Services … ensuring alignment with organizational goals. Foster a culture of innovation, collaboration, and customer service excellence within the team. Oversee the delivery of IT Support Services for your client sites, ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs). Monitor and report on key performance indicators (KPIs) and service metrics, and aligning with HR teams More ❯
DesktopSupport Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in DesktopSupport from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full … range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root … cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system More ❯
DesktopSupport Analyst - Bank in the City London Our client is an international bank with its European head office based in the City of London. They are looking to recruit a DesktopSupport Analyst with at least 5 to 8 years of proven expertise within desktop support. The support team operates on a rota … to cover core hours from 7:30 am to 6:00 pm, Monday to Friday. You will be working as part of the Service Support Team, providing desktopsupport to around 130 users across several European countries, with the majority based in the City of London. This position requires experience in hardware builds for both PCs and … s primary focus is to take control of all issues and problems raised by users, document them clearly, and follow up with appropriate actions to resolve them within the support team. The client uses Cisco and Microsoft platforms; therefore, experience with both is essential. The software and tools required include: In-depth knowledge of Cisco, including firewalls, switches, and More ❯
services group that continues to experience growth through business acquisition with several different operating companies and employing over 15,000 users worldwide. An exciting opportunity has arisen for an DesktopSupport Engineer to provide dedicated technical support to senior executives and VIP users at their prestigious London Head offices. This role requires a proactive and professional individual … ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority Incidents and requests for executives, VIPs, and senior business stakeholders. 1st - 2nd line/Desktop IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets … via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies). Proactively identify potential technical issues and implement preventive solutions and advanced troubleshooting and root cause analysis. Liaising with and delegating tasks to relevant teams for escalation. More ❯
DesktopSupport Analyst ?" Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a DesktopSupport Analyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate a rota to cover the … core hours from 7.30 am to 6.00 pm Monday to Friday. You will be working as a part of the Service Support Team and as such providing DesktopSupport to around 130 users across several countries in Europe with the bulk in the City London. This position will require you to have experience in hardware builds for … take control of all issues and problems raised by users and ensure that they are clearly documented and followed up with the appropriate action to resolve them within the Support Team. The Client uses Cisco and Microsoft platforms so you need to have experience of both Cisco and Microsoft software. In terms of the types of software the Client More ❯
DesktopSupport Analyst ?" Bank ?" City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in DesktopSupport from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full … range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root … cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system More ❯
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior DesktopSupport Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth experience … in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate … to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with More ❯
and applications: You oversee the installation, maintenance, and upgrading of software and applications used by the client. Some of the skills we are looking for Proven experience as a DesktopSupport Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly … team environments. Intermediate level user in Microsoft packages especially in Word, Power Point and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365). Basic networking knowledge – firewalls, LAN configuration, troubleshooting, etc. Exceptional customer service skills and the ability to communicate technical issues to non-technical users. Please apply More ❯
2nd Line DesktopSupport Engineer£30,000 + On-call AllowanceBrentford (On-site) Are you a hands-on 2nd Line DesktopSupport Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and … device builds.This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you’ll … be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising with global More ❯
