1 Permanent Escalation Management Jobs in the South East

targets and prioritise critical requests as appropriate Identify efficiencies by combining planned and reactive work at the same sites. Ordering of spares Site access management/appointment booking. Be prepared to reprioritise work at short notice to meet critical requests. Adherence to all policies and procedures Heirachical and functional … escalation management Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlighting issues in relation to the scheduling tool to ensure its up to date for effective tasking Support the disaster recovery process Service … Request Analyst - Key requirements: Excellent organisational skills Excellent verbal and written communication skills Effective Time Management Proficient in Microsoft office applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of Remedy ITSM suite or similar ITSM application more »