Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
Cramlington, Northumberland, North East, United Kingdom
Deerfoot I.T. Resources Limited
quality assurance standards Proficiency in handling technical software and hardware setups, possibly including direct installation and commissioning at customer sites Experience with tools like Freshdesk for support and service management would be beneficial As a vital member of the team, and in return for your expertise, inclusive approach, and commitment more »
