Head of Complaints & AI-Enabled Customer Trust
- Location
- Greater London, England, United Kingdom
Zopa is seeking a senior leader to head complaints across its multi-product digital bank. You will set standards … customer outcomes, quality, and regulatory controls while guiding a growing team through a major transformation. You will steer the integration of AI-enabled processes, use data to forecast demand, and ensure sound judgement on complex cases. This role combines strategic influence with hands-on leadership ...