2 Permanent Head of Service Operations Jobs in the UK

Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will … play a pivotal part in the digital transformation of the technology solutions and technology led services the business provides to their customers. Purpose of the role You will be responsible for leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the … delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service more »

Head of Group IT Service Operations As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision … making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints. You … do' attitude at all times. Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements. You will maintain a culture that promotes agile delivery of services and enhancements with more »