5 Head of Support Jobs in England

Head of Support Services About the Company My client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in … be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and … improve processes. Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act more »

Head of Support Services About the Company My client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in … be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and … improve processes. Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act more »

Head of Solution Support Remote role with meetings in London once a week The Head of Solution Support is a new role within our expanding IT leadership team. The role of Head of Solution Support will provide direction and management … to the Application Support team to ensure a coordinated strategy for IT and Technology as a whole. This role of Head of Solution Support will primarily be to manage a team of Application Support Analysts to ensure the continued operation of our … various business applications ensuring the integrity, availability and functionality is maintained. The team is focused on providing efficient support to our internal users with queries and issues. The suitable individual will be a key contact for all application support related issues with scope to grow the role. As more »

Job summary We are recruiting a Head of Financial Systems Support, within the ERP Data & Systems which is part of the Finance directorate. The ERP Data & Systems team have responsibility for managing and improving the UKHSA Oracle Fusion system which is a vital business system used … to support finance, people and procurement processes throughout the organisation. The role will be responsible for leading a team of highly skilled functional experts in ensuring the Oracle Fusion system continues to operate at an effective level and meets user needs. The role is also responsible for ensuring … system change is appropriately managed and delivered appropriately. Main duties of the job Your key responsibilities will include:o Leading and managing a team of highly skilled functional experts, managing and defining team-wide priorities to delivery an optimum service for users and stakeholders. Providing performance reporting of more »

Head of UK Payroll Support Hybrid – Midlands/Cheshire Up to £80,000 DOE Are you experienced in payroll and looking for your next challenge? A proven manager and leader but fed up with working for companies with no growth? Want to work for one of the top 10 accountancy firms in the UK? We're working with one of the largest UK payroll providers in the UK who are expanding their services and require a Head of UK Payroll Support to join their national team. Working on a hybrid basis … from any of their Midlands/Cheshire based offices – the Head of UK Payroll Support will oversee all teams and services across all payrolls. Support and manage a large, UK based team of payroll professionals. Ensure all processes are monitored, controlled and continuously reviewed. more »