1 Permanent Head of Support Jobs in London

Asset Management/financial market experience a must. As a key member of our global technology team, you will be responsible for managing the Helpdesk teams in both the UK and Europe, ensuring a seamless delivery of customer service excellence in a financially regulated environment. Your primary objective … cost, and regulatory objectives, as well as managing staffing capacity and technical proficiencies to enhance user experience. Key Responsibilities: Spearhead the design and implementation of global desktop hardware and conference room technology strategies, driving improvements in user experience. Lead and mentor the Helpdesk teams, fostering a customer-centric approach … and serving as a point of contact for complex technical issues. Analyze Helpdesk ticket resolution performance, identifying and addressing pressing issues through collaboration with relevant stakeholders. Oversee the development and communication of help topics and FAQs for end-users, ensuring digital literacy across the organization. Manage vendor relationships more »