7 of 7 Help Desk Analyst Jobs

The Help Desk Analyst is responsible for ensuring IT customer service and incident resolution are handled with speed and self-service abilities. They will also address root causes of technical incidents which may require specialized entities to resolve and remain familiar with and the ability to support older technologies. Candidates must have an active Top Secret … or Q clearance to qualify. Key Responsibilities: Call Center o Triage tickets via two (2) communication channels: telephone, web, and walk-ins. Current Help Desk provides phone support and support through tickets submitted by personnel via the web o Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new … folders or groups o Troubleshoot and resolve basic computer support or software questions o Provide training for basic computing questions or tasks Requirements: o High school diploma o IT help desk/call center experience, minimum required years can vary depending on highest degree level: o High school diploma + 7 years o Associate's Degree + More ❯

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution More ❯

Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training. You will join an advanced program to effectively manage diverse teams and cross functional stakeholders - invent your future and apply today! You'll Bring … is required. Must be well versed in full systems development life cycle, strategic information planning, and knowledge management practices. Ability to develop, lead and manage an end user facing help desk team. Ability to train and educate new users, staff, and stakeholders. Experience working with and managing expectations of multiple Product Owners. Must be able to identify, communicate More ❯

Help Desk Support Analysts – Prestigious Nottingham Client One of Nottingham’s finest and ‘most-rewarding’ employers, my client has a pedigree that spans 100+ years. Their sector is buoyant, and the business continues to go from strength-to-strength, which continues to create range of exciting opportunities for candidates at all levels. We have a long-term opportunity … for support analysts with a solid grounding in 1st/2nd line support to form part of their long-established IT Service Desk, managing phone calls, e-mail and remote queries. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory and Exchange ·Windows 10 ·Microsoft Office/ More ❯

Service Desk/Helpdesk Support Analyst - Global Banking Client My client, a leading global bank, is seeking a Service Desk/Helpdesk Support Analyst to join a dedicated team supporting a large and dynamic user base. This role involves providing technical assistance to over 20,000 users across 25,000+ desktops , as well as … laptops, BlackBerry devices, and BYOD platforms. The Service Desk operates 24/7 , and the position includes participation in a rotational shift pattern , which regularly features late shifts. Occasional weekend coverage may also be required to support key clients and ongoing service desk initiatives. Key Responsibilities Deliver prompt and professional support via inbound calls to the Premium Client More ❯

/IP, DHCP, DNS. • Use of Microsoft Intune/Autopilot desirable • Basic experience with PC hardware (replacing hard drives, memory upgrades) Your Role & Competencies • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshoot hardware, software, telephony, and network issues as they arise. • Record, prioritise, assign, and manage all service requests and incidents according to SLA’s. More ❯

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and … level of self-organization and attention to detail. Strong problem-solving and analytical skills with the ability to work under pressure. Highly motivated self-starter with a desire to help others and take action. More ❯