Information Technology Help Desk Analyst
London Area, United Kingdom
Hays
our users, as well as ensure the smooth operation of the Help Desk. What you'll need to succeed As an IT Helpdesk Analyst, you will be responsible for: Serving as the main point of contact for users who need assistance with IT issues. Managing user requests … in an SLA's driven environment. Experience in data backup and related processes and techniques. Working knowledge of remote access solutions (Microsoft’s Remote Help). The ability to work as part of a distributed support team. Good communication skills with IT hardware and software suppliers. What's on more »
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