2 of 2 Remote Help Desk Analyst Jobs

Provides initial support or escalates calls to appropriate system support teams. Assists majority of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, multi-factor authentication (MFA), resets printers/terminals and provides user education on all TIS supported systems and telecommunications. More ❯

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and … level of self-organization and attention to detail. Strong problem-solving and analytical skills with the ability to work under pressure. Highly motivated self-starter with a desire to help others and take action. More ❯