1 to 25 of 47 Help Desk Specialist Jobs

Role Description This is a full-time role for a Help Desk Support Engineer. As a Help Desk Support Engineer, your day-to-day tasks will involve technical support, troubleshooting, and providing assistance to end-users across their Telecoms and IT technology stacks. You will also be responsible for assisting the installation engineers with pre and More ❯

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2 to 4 years of experience with More ❯

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2 to 4 years of experience with More ❯

technical initiatives and support the warfighter. As the Senior Customer Tech Support Specialist, you will be responsible for: • Provide on-site desktop support as needed, provides general help desk support for User Assistance. • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management. … IP addresses as requested and with maintaining those IP addresses in the IPA Database. • Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate. • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their … requests for assistance. • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity, as well as mentoring and managing Help Desk personnel with best practices. To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments More ❯

a week) Language: Mandate Dutch language, English Job Description: Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management More ❯

USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir). The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to … to determine malfunctions that continue to occur. Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk. Utilize Attempt First Call Resolution (FCR) for all requests received. Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. Perform other duties as assigned. More ❯

Overview This position supports the full spectrum of customer-facing technical support for an IT infrastructure environment that spans telecommunications, networking, and PC-based/LAN/WAN systems. The role includes managing the relocation of individuals across buildings, requiring More ❯

Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This is currently a hybrid position that requires at least 3 days on-site. Schedule and work location are subject to change based on … to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level … of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\ If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

Summary The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will provide technical … of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\ If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating … and assistance to end-users via phone, email, or in-person. Troubleshoot and resolve technical problems related to software, hardware, and network issues. Document issues and resolutions in a help desk ticketing system. Escalate complex problems to higher-level support teams. Assist with the installation, configuration, and maintenance of hardware and software. Provide training and guidance to end … users on software and hardware usage. Perform other related duties as assigned. Requirements: Bachelor's degree in Computer Science or related field 3+ years of experience in a help desk or technical support role Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols Excellent communication and customer service skills Ability to work independently and in More ❯

buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position. Job Summary: The Help Desk Specialist must apply fundamental concepts, processes, practices, and … Support, Assistive Technology User Support Requirements: Must have (or be willing to obtain as a condition of employment): Current Microsoft Certified exam qualifying you as a Microsoft Office Specialist (MOS) for Office 2007, 2010 or later. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our … Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus More ❯

Job Description Overview BlueWater Federal is looking for a Help Desk Account Admin to ensure the overall integration of the enterprise network for the Department of Energy The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community's Information Technology … the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets. Responsibilities Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account More ❯

Summary Helpdesk Specialist Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals … enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The Part Time Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. Responsibilities Assist in providing … determine malfunctions that continue to occur. Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk. Utilize Attempt First Call Resolution (FCR) for all requests received. Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution. Other duties as assigned. Qualifications More ❯

Provide great and prompt customer service to CBP Officers by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. … years of related experience with Masters Degree; 4 years of additional related work experience in lieu of degree 5 years of experience with End User Support operations (Helpdesk, Service Desk, End User Support). Must currently possess an active Top Secret clearance OR DHS Full-BI Solid experience with ServiceNow Proficient with Microsoft Windows 10 and 11 servers Knowledge More ❯

Position Overview: We're hiring for a Help Desk Specialist Level II to work at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM. In this position you'll become part of a technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. More ❯

Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None CACI is seeking a Help Desk Specialist to join our Luke Team! You will provide direct hands on support … of all items on the checklist daily. • Work to escalate and assist with resolution of issues discovered while performing the daily check. • Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow. • Intake Help Desk tickets and prioritize them per customer expectations and guidance. • Support the More ❯

Position Description: CGI Federal has an exciting opportunity for a Help Desk Specialist within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. You … assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service. Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills. Technical: Strong knowledge of computer hardware, software, and networks. Troubleshooting: Ability to diagnose and resolve technical More ❯

Position Description: CGI Federal has an exciting opportunity for a Help Desk Specialist within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. You … assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service. Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills. Technical: Strong knowledge of computer hardware, software, and networks. Troubleshooting: Ability to diagnose and resolve technical More ❯

Position Description: CGI Federal has an exciting opportunity for a Help Desk Specialist within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. You … assistance via phone or e-mail; troubleshooting, diagnosing, and resolving technical hardware and/or software issues, and providing quick resolution and customer service. Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication skills. Leadership: Functions as a technical expert across multiple project assignments. May supervise others. Technical: Strong knowledge More ❯

PXE Boot). Job Description -Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct … windows applications -Works through various types Tier I issues with telephone assist -Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability -Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support -Possesses comprehensive knowledge of desktop operating systems and applications Work Environment 100% on More ❯

The Opportunity: IntePros Federal is seeking a skilled Helpdesk Inventory Specialist, to support our federal government customer, the Department of Justice (DOJ), specifically, the Justice Management Division (JMD). This position involves providing frontline technical support to end users while meticulously managing and maintaining records of all IT hardware and software assets. The role requires a blend of … hours including the weekend. Each team member will have a week with the on-call phone Thurs-Wed to assist users. Qualifications: • 1-3 years of experience in a help desk or technical support role and asset management. • Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience). • Strong knowledge of Windows operating More ❯

Here are the details for a Help Desk Support Specialist I thought you might like. Again, my name is Corey White and I work at an IT staffing firm called Verigent. Please reply with a current resume if you are interested in moving forward. I will then call to briefly discuss further before submitting your resume … to the hiring manager at this client, and will have feedback within 24 hours. The job description and details are below. Client: Yakshna Solutions Job Title: Help Desk Support Specialist Job Location: Honolulu, HI Pay Rate: $26.00 per hour. Then $52,000/year conversion Start Date: As soon as selected and prepared to start, can … accommodate 2 week notice Work Location: Honolulu, Hi Job Description and Requirements: • Must have 1+ years' experience in helpdesk support. • Experience working on a helpdesk team. • Provide help desk support and shall receive, analyze, troubleshoot, and resolve all incidents across multiple Enterprise Services and application teams. • Responsible for ensuring the timely process through which problems are controlled. Includes More ❯

Help Desk Specialist L0 KBX - TS/SCI Poly required Annapolis Junction, MD Apply Now Tier 1 Intelink Services Help Desk opportunity: Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu … 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+) TS/SCI clearance with FS Poly required Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Provide health and status monitoring and taking appropriate More ❯

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support a DoD program in fully onsite Arlington, VA. MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: • Provide Tier 2 IT support for end users and VIPs • Troubleshoot various hardware and software issues using Cisco … a CompTIA Security+ Certification or equivalent/higher level certification • Must have experience working in a DoD/Military environment • 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management • Experience providing technical support for software applications, mobile devices, hardware, and network systems • Experience using some or most of More ❯

collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement. AT&T has an opening for a Help Desk Specialist to support Public Sector Solutions. This position requires office presence a minimum of 5 days per week and is only located in the location … s) posted. No relocation is offered. The job duties of the Help Desk Specialist are as follows: Rotating Shift work position , 365 days a year, 7 days a week, 24 hours a day. Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for … ability to logon to the collaboration environment. Work to be performed in Laurel, MD. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Four (4) years demonstrated Help Desk experience with an Associate's degree . (NOTE: In lieu of experience, a Bachelor's Degree may be substituted). Certifications: Compliance with DoD 8570.01-M with More ❯