2 Permanent Help Desk Team Lead Jobs in the North West

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leaderto join the organisation. You will be responsible for the day-to-day runningof a busy IT Service Desk who … take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »

an Ideal position for someone with experience of similar advisory roles and incident management. Ability to undertake waking night shifts is essential. The Team leader will take responsibility for the management of the small OOHS team and ensure the overall running and development of the OOHS. … arising from Creative Support's services nationally. Full training and support provided The post holder will be responsible for leading a long established team as the Out of Hours Service has been in operation for over a decade and offers expert internal advice from 20.00 until 08.00 seven … a week. The post holder will be required to take a reflect-and-review approach and to continue the good practice of the team whilst introducing innovation to develop it into the future. NB: The salary hourly rate is combined with a waking night enhancement of £1.50 per more »