Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Prospero Integrated
Job Title: HelpdeskTeamLeader Salary: £40,000 - £45,000 Main Purpose of Role: The HelpDeskTeamLeader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy … average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdeskteam through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service more »
HELPDESKTEAMLEADER CITY OF LONDON £30,000 - £35,000+ FREE TRAVEL LONDON ZONE 1-6 A leading global Fortune 300 telecommunications company is hiring for a HelpdeskTeamLeader to join its team on a permanent basis. The company have a lovely modern … well as excellent benefits such as free travel in London Zone 1-6! The purpose of this role is to manage a small Helpdeskteam and carry out a variety of technical and co-ordination tasks to meet customer requirements whilst serving as the 1st and 2nd level … contact at Helpdesk and assist end-users as their escalation point of contact. As a HelpdeskTeamLeader your responsibilities will include: Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repair and replacement of damaged computers, mobiles, and more »
OF LONDON£30,000 - £35,000+ FREE TRAVEL LONDON ZONE 1-6A leading global Fortune 300 telecommunications company is hiring for a HelpdeskTeamLeader to join its team on a permanent basis. The company have a lovely modern office environment and operate on a … well as excellent benefits such as free travel in London Zone 1-6!The purpose of this role is to manage a small Helpdeskteam and carry out a variety of technical and co-ordination tasks to meet customer requirements whilst serving as the 1st and 2nd level … contact at Helpdesk and assist end-users as their escalation point of contact.As a HelpdeskTeamLeader your responsibilities will include:Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components.Arranging the repair and replacement of damaged computers, mobiles, and other IT more »
Barnstaple, Devon, South West, United Kingdom Hybrid / WFH Options
Systems Engineering and Assessment Limited
About The Role IT HelpdeskTeamLead Barnstaple or Beckington (with a mix of office and home-based working) Salary up to £40k Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our … environment, our world. Join us. You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills … responsibility as may be required from time to time. To ensure that the IT Helpdesk is run effectively and to ensure that the team provide effective cover. The skills you need Experience of managing staff. Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills more »
Barnstaple, Devon, United Kingdom Hybrid / WFH Options
Confidential
About The Role IT HelpdeskTeamLead Barnstaple or Beckington (with a mix of office and home-based working) Salary up to £40k Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our … environment, our world. Join us. You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent s... more »
Stockport, Greater Manchester, North West, United Kingdom
Creative Support
an Ideal position for someone with experience of similar advisory roles and incident management. Ability to undertake waking night shifts is essential. The Teamleader will take responsibility for the management of the small OOHS team and ensure the overall running and development of the OOHS. … arising from Creative Support's services nationally. Full training and support provided The post holder will be responsible for leading a long established team as the Out of Hours Service has been in operation for over a decade and offers expert internal advice from 20.00 until 08.00 seven … a week. The post holder will be required to take a reflect-and-review approach and to continue the good practice of the team whilst introducing innovation to develop it into the future. NB: The salary hourly rate is combined with a waking night enhancement of £1.50 per more »
IT HelpdeskTeamLeader YORK (YO26) £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT HelpdeskTeamLeader The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity … individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT HelpdeskTeamLeader Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient … to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT HelpdeskTeamLeader : Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience more »