1 ICT Officer Jobs

Job summary An exciting opportunity to join our friendly technical team has arisen for a passionate ICT Support Officer, passionate about technology and delivering exceptional customer service. This is a vital role providing frontline technical support across the Trust to ensure the smooth running of end-user devices … maintenance of computers, phones and other end-user devices. The role will assist with new hardware deployment and builds. Providing excellent customer service to ICT users over the phone and in-person is essential. You'll continually expand your technical knowledge while helping staff get the most out of … other computer-related issues Runs initial diagnostics, performs basic troubleshooting and resolves simple technical problems Escalates more complex technical issues to a technical support officer or others if appropriate Tracks service desk faults and requests using a IT Service management system Follows all processes and procedures when managing technical more »