2 Permanent ICT Support Technician Jobs in the UK

Job Title: ICT Support Technician Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK Summary: The ICT Support Technician will be a key member of the ICT Team providing remote support to all employees across the … UK, offering technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects. Duties and Responsibilities: Be an active and supportive member of the ICT team, working in collaboration and autonomously to … meet the needs of the organisation. Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required. Maintain and update the Helpdesk knowledge base. Using the Group more »

decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms … supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools … to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage more »