1 to 6 of 6 Permanent ISO/IEC 20000 Jobs

improving the lives of our clients and their customers by creating better environments in which to work, live and learn. Purpose of the Role / Role Overview: The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a … own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties / Key Responsibilities: Service Deliver / Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be … and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software / hardware information and to remotely administer systems. Assist in the monitoring of Sureserve Group infrastructure, raising support calls and escalating when appropriate. Responsible for more »

mindset, implementing BPM framework Facilitate the capture, documentation and sharing of knowledge and best practices Skills and experience required Demonstrable experience of leading (and / or managing) teams and implementing process improvements (ideally within a service environment). The ability to be strategic and operational to support the continuous … improvement journey of the team / department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous Knowledge Management experience. Excellent communication and interpersonal skills, with the ability to engage and influence at all levels. Confident conflict … management skills Customer centric decision maker, ability to recognise their needs and identify opportunities to meet / exceed expectations. Six Sigma or similar certifications may be advantageous. If you'd like to know more about how Davies will process your application data, please download our privacy policy: https: / more »

advice to clients that operate within a fast-moving global environment. The team is made up of subject matter experts that work a manager / senior Services and provide evidence and insight to support the work of the broader department. Working together or independently each role will be expected … Design: Design customized ITSM processes tailored to clients' specific requirements and aligned with industry best practices and frameworks (e.g., ITIL, COBIT, ISO / IEC 20000). Consulting with departments or customers on project status and proposals. Implementation Planning: Develop detailed implementation plans outlining … with ITSM tools and technologies, such as service desk software, IT asset management systems, and ITIL-compliant service management platforms. Experience of applying programme / project methodologies. Strong written and verbal communication skills. Experience of managing and influencing senior internal and external stakeholders in a complex and challenging environment. more »

Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24 / 7 shift pattern, including accurate time keeping and required to support shift cover Where required support the Senior Operations Engineer with Ad-hoc activities … potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Integrated Systems, Havant representative. Contractor / Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience … working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL more »

Role: Information Security Consultant Benefits: £65,000 - £75,000 + Benefits Location: South Yorkshire (Hybrid) Are you an experienced security professional with a passion for managing information security? Our client is currently on the lookout for a permanent information security more »

unique industry that means salaries are paid Tax Free! Essential: * SharePoint administration and management: Develop, update and maintain SharePoint content * Auditing experience (preferably ISO): Assist with managing and auditing the Integrated Management System (ISO 27001, ISO 9001, ISO 20000 … ISO 27701) Desirable: * Moodle administration and management: Manage and administer Moodle instances * Project Management * Training delivery * Knowledge of C#, HTML, ASP.NET, SQL, Javascript, CSS * Azure Data Management In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »