3 Permanent ISO/IEC 20000 Jobs in Tyne and Wear

outcomes. These systems currently support approximately 200 internal users and 4,000+ external users. Furthermore, the NHSCFA are investigating the use of Machine Learning / Data Science to facilitate the future identification and prevention of fraud against the NHS. The Head of Technology will be responsible for setting the … Technology workstreams (Infrastructure Services, User Support Services, Information and Cyber Security, and Digital Development). As the Technology subject matter expert, participation at Executive / Board level discussions will be required; to ensure that this Business-Critical function is intrinsically considered when discussing the day-to-day operations and … repudiation and privacy Evidence of continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and / or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as more »

of vital IT systems & services, to enable others to perform their duties efficiently. You will ensure the success of the function via: Managing software / hardware licencing for key systems and applications within the NHSCFA. Using knowledge of key principles of business-level procurement & administration to support the ongoing … and wider health group in counter fraud intelligence work. The post holder will work within the NHSCFA Technology team, providing administrative support, managing software / hardware licencing and procurement services to the department. To support this function, the post holder will have knowledge of the key principles of business … Service Desk Manager in ensuring the objectives of the team and the department are met. This will involve producing complex reports relating to licensing / procurement / , providing professional administrative support to the team and being flexible within a changing environment without compromising the standard of work produced. more »

junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and … Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents / investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience working in IT. Strong, first-hand experience of designing, building … supporting Enterprise solutions. Experience in the full product lifecycle including Concept generation, Design, Build and Support essential. Interpreting, understanding, and solving complex technical problems / incidents. Strategic thinker capable of looking at the ‘big picture’ Ability to influence internal teams and customers. Consultancy / project delivery experience with more »