Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24 / 7 shift pattern, including accurate time keeping and required to support shift cover Where required support the Senior Operations Engineer with Ad-hoc activities … potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Integrated Systems, Havant representative. Contractor / Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience … working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL more »
the defence industry, and you'll ideally have the following skills: Experience working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. Experience of writing and implementing policies and procedures. Relevant ITIL … qualifications Experience of postal operations. Experience of ISO 20000, 27001 … assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow / Hornbill / Remedy) Tivoli Integrated Portal / BigFix / SolarWinds / Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active more »
Employment Type: Contract
Rate: £25 - £30 per hour + Negotiable, Inside IR35
shifts, including nights, working on a rota system. Relevant expertise includes: - Experience working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. - Able to demonstrate an ability to meet challenges head on … and applications not worked with in previous roles. - Experience of ISO 20000, 27001, 9001 assessment processes - Service Management toolsets (ServiceNow / Hornbill / Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory - And understanding of Networking, firewalls, network monitoring tools. more »
