Job Description Senior IT Infrastructure Support Analyst - Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project more »
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication … of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of … to strict deadlines Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an more »
identify the learning and development opportunities you need to help you progress, both from internal courses as well as external. This is not an IT pen testing role – this is about taking the gloves off to achieve objectives. Because that’s what our opposition can, and will, do to … software, firmware, systems). ● An interest in developing and proving attack surfaces for systems. ● Experience of leading teams & task management. To strengthen your application, it would be beneficial if you have one or more of the following (but these are not essential): ● Experience of design, implementation, testing or maintenance … leave (set dates through the year). ● Paid overtime or TOIL. Your salary is for your contracted hours. If you work more, and sometimes it’s needed, we believe you should be rewarded for that. ● Lots and lots of training. This can be anything from a ½ day internal course more »
