2 IT Engineer Jobs in Durham

to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support … account managers to identify opportunities for enhancing customer retention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical more »

3rd Line IT Support (MSP) Hartlepool £35,000 to £45,000 + Internal Training + Company Benefits + Progression Are you an experienced IT Support Engineer? Are you looking for the opportunity to progress your career within an established and local MSP? Do you want the opportunity … ever-growing company who have experience of working with education business all around Europe. On offer is a great opportunity for a 3rd Line IT Support Engineer with 3 Years + background in IT Support to work in a growing team of IT professionals in an … office environment full of knowledgeable and passionate IT specialists. With huge progression and development opportunities to develop skills on an individual needs basis. In this role, the successful 3rd Line IT Support Engineer will work alongside a dynamic team and oversee the 2nd Line and 3rd line more »