1 to 1 of 1 Permanent IT Manager Jobs in Hounslow

ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following Major Incidents are adhered to, for … requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Service Management Act as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such as conducting Major Incident Reviews and client … Incident Reports. Ensure that purchase orders are raised correctly for BAU IT Spend Ensure that service reviews are attended with internal departments The ideal candidate will have experience with desk and desktop support Management Incident Problem and Change Management eye for detail and a passion for service user support more »