IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service … quality measures are met and upheld in live operation for IT & Infrastructure technologies. * Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. * Accountable for developing organisational commitment to ongoing quality improvement by ensuring … Levels. * Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners. Essential Skills: Toolsets for data driven operations - i.e. writing reports/dashboards using the below tech stack. = Dynatrace, Helix, Splunk etc People management experience - managing a diverse team Knowing the ITmore »
The Master Data ITOperationsManager is responsible for managing a team of direct reports and third-party resources that provide functional and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service … Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on … Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions Demonstrate Line Management Experience and Capability in a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and more »
IT & Infrastructure Operations Performance Manager - 6 month contract - Mobile Telecoms Reading - hybrid - 2 days/week in office Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are … met and upheld in live operation for IT & Infrastructure technologies. • Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness. • Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality more »
