1 to 25 of 44 IT Support Jobs in the West Midlands

for technology with your commitment to education? A pioneering educational institution, is on the lookout for enthusiastic individuals to join their team as an IT Apprentice. If you're eager to support staff and students in harnessing the power of technology, while also making a positive impact in … power of technology to enhance learning experiences and drive positive change in education. Join them in their quest to provide exceptional educational opportunities and support to their students and staff members. As an IT Apprentice, you'll play a crucial role in ensuring that their school community is … equipped with reliable and efficient IT resources. From assisting staff and students with IT queries to maintaining and troubleshooting ICT equipment, your contributions will directly impact the learning environment. ? In this role, youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training more »

This apprenticeship is a one-way ticket to your future career in IT... The company provides top-quality IT services, tailored perfectly to their clients needs. This award-winning company are the best in the biz! They have more than 25 years of industry experience and have even won … take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT … Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and more »

IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients’ sites and … providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: ** Providing 1st- 3rd Line Support to clients and end-users ** Travelling to clients sites and providing in-person support ** Being … deployments. ** Configuring new Desktops and Laptops. ** Involved within clients Infrastructure changes and works. ** Providing high-level customer service at all times. Technical Skills: ** Previous IT support experience, at least 2 years ** Ideally experience of working for a Managed Service Provider ** IP addressing, subnets, firewall implementation, routing ** Microsoft more »

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working … closely with other teams within IT Services ensuring all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function, alongside providing support where required to external offices. The day to day work is interesting, challenging and … ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a more »

A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans. Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off … Must have the right to work in the UK without sponsorship. Job & Department Summary Delivery of the Support service is the first point of contact for customers regarding our client's products and is a critical component in ensuring their customers always have a positive experience. The Support … ambassador for the company, and our client strives to always offer the highest levels of customer service. Essential Functions To review details of the support ticket that a customer has logged in the online support portal. Triage the ticket to ensure the customer has provided all necessary information more »

1st Line Support - 2nd Line Support - Remote Helpdesk - Remote Service offering - 3rd Line support - Help Desk Support - Coventry - Birmingham - Role: End User Services Engineer A client of mine is currently seeking a to bring onboard a End User Services Engineer (1st/2nd Support) to … join them to help support there clients Service Desk requirements. The role will be based in Coventry and will support a number of high profile clients dealing with circa 5 to 10 Tickets per day ranging from Installing and supporting certificates, software installs, general user name/password … support, print support, and other general IT support. Overall you will be support circa 100 users in this space and be the first portal of call for these types of issues. Key Skills - Education/Degree within IT/Technology - Proactive and enthusiastic - Supporting windows more »

IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing … high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware … and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line more »

. Expected Duration 24 Months Positions Available 1 Closing Date Friday, 31st May 2024 Start Date Monday, 3rd June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Team working Qualifications English GCSE or equivalent, grade A*-C or 4-9 (Desired) Mathematics GCSE … the Employer PROBRAND LIMITED Probrand is a multi-award winning and market-leading technology services provider with over 30 years of experience. We provide IT products, managed services and solutions to our clients across small to medium-sized businesses and all areas of the public and private sector. We more »

IT Support Engineer Salary : Up to £35K DOE Location : Ramsbury My client, an established IT solutions provider based in Ramsbury, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical … role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service consistently. Achieving designated … KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use. Offering assistance as needed to the more »

With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The … successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly … maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is always maintained Troubleshoot, analyse, and resolve IT related incidents Install, configure, and proactively more »

West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing … professionals responsible for daily post sales support and ongoing IT support. You’ll be offering valuable and critical Remote support and expertise to a host of prestigious customers and you will provide an efficient and precise support service. Typically, you'll be involved with software deployments … Bespoke hardware and software maintenance and support, network configuration and general operational IT Hardware and Software support duties in areas of O365, MS Outlook, Laptops, Voice Comms, Integration and App Add ons. This is a role that can enhance your career offering you loads of training opportunities more »

Are you looking to kick start your career in IT whilst learning from industry experts? This is the perfect opportunity for you! As an IT Apprentice you will be hands on providing 1st Line support, troubleshooting hardware and software related issues, building strong relationships with clients and … so much more. Role Provide 1st Line help desk support to clients in line with company policies and procedures. Daily completion and maintaining of support related documentation keeping accurate and up to date information of ticket progress. Troubleshooting hardware and software related issues providing resolutions that both meet … and exceed expectations. Daily management of support tickets ensuring SLAs are met with maximum client satisfaction. Resolving IT related tasks, such as password resets, imaging devices to new users and devices. Escalation of software related bugs to T&I Team including detailed handover of attempted resolutions and investigations more »

Friday Salary: up to £28,000 pa DOE As a Helpdesk Operator, you will be a key player in our IT department, responsible for delivering first-line support, administering systems, and managing our service desk. In this role you will: Provide internal departments with essential hardware and software … ensuring optimal functionality and user satisfaction. Efficiently manage and resolve tickets within the service desk, maintaining meticulous documentation of support requests. Collaborate with third-party suppliers and 3rd line support on infrastructure tasks as required. Ensure the seamless installation, support, and maintenance of desktops, network devices, and … business systems. Develop comprehensive IT training documents and stay abreast of technical work instructions and procedures. Adhere to established policies, procedures, and complete any administrative tasks as necessary. Qualifications that set you apart include: Minimum 3 years of relevant experience in Service desk administration. Working knowledge of Microsoft products more »

IT Systems Support Manager | Malvern | Office Based – Monday to Friday 9am-5pm | £35,000 Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager … to help with these growth plans. Are you the right person for the job? Proven experience in IT system management and system monitoring Strong technical skills with the ability to troubleshoot hardware and software issues Excellent communication and interpersonal skills Proactive attitude with a passion for continuous improvement Familiarity … with ecommerce platforms and website management is advantageous What will your role look like? As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for: Asset Management: Oversee the management more »

IT Support Technician Birmingham (Onsite) £25,000 Fixed Term Contract (5-6 Months) Gleeson Recruitment are working on an exciting opportunity alongside a well established alcohol manufacturing company based in Birmingham. The purpose of the role is to be the first point of contact for all I.T support … though a degree of working knowledge within 1st line is still required. Key Responsibilities: Strong communication skills and the ability to relate to the support needs of visitors and staff. Analytical approach to diagnostic and problem solving. Strong logic and mathematical ability. Able to use common Microsoft desktop applications … to support the role. The ability to work on your own or as part of a team. The initiative and tenacity to undertake tasks and follow them through to completion. Highly organised and able to multi-task effectively To work calmly when under pressure. Experience/Knowledge: Working in more »

specialist divisions they offer excellent service and care. Owning 200+ care homes and schools and employing 6000 + staff the role would be providing IT support to all Group employees. As an IT Support Technician, you will be the 1st point of contact for all IT related issues and queries, tickets are logged via a helpdesk system and must be responded to within the set SLA. These support requests include, but are not limited to, systems access, hardware set up and support, network set up and support, system maintenance and virtual desktop … timescales Entry level networking understanding Desirable but not essential VMware understanding Office 365 Knowledge of social care industry Driving licence Role To provide technical support to requests from customers for all PC/laptop/smart phone hardware, software and associated peripherals via a helpdesk system To log support more »

give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you) apart from the crowd. DeterTech continues to grow and has big plans for the future. See how you … can contribute to our future success. What’s expected of you? Working as Group IT Support, you will be reporting to the Group IT Manager. Your main duties will include: Procurement, installation, configuration, maintenance and support of all IT and telecommunications equipment and services throughout … the group, including all onsite, offsite and cloud-hosted server, network and user infrastructure. Perform user IT inductions, equipment handover and training, both remotely and in person. Maintenance of the Mobile Device Management system for the group, ensuring the required security, access and reporting levels are met. Support more »

Company: Elizabeth School of London Position: IT Admin Support Location: ONSITE, Birmingham, UK Salary: £25K - £28K (Depending on work experience) Employment Type: Full-Time, work weekdays and weekends, either 9am-5pm or 12pm-8pm (Full Flexibility) ***We do not sponsor Visa*** Department: Administration Reporting to: IT Department … Purpose of the Role: To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system. Key Responsibilities: Student Information Management: • Accurately input, update, and maintain student records within the student management system. • Ensure the confidentiality and … Coordinate with academic departments to ensure timely and accurate data entry and reporting. • Handle requests for student transcripts, certificates, and other documentation. Training and Support: • Train and guide other departments on the effective use of the student management system. • Provide ongoing support to staff members, addressing any queries more »

Our client is seeking a dedicated and skilled IT Support Technician to join their IT department on a temporary basis in Sutton Coldfield. The ideal candidate will be responsible for providing technical support and assistance. This role requires excellent troubleshooting skills, a strong understanding of computer … individuals at all technical skill levels. This is a temporary, ongoing assignment with an immediate start for the right candidate. Key Responsibilities of the IT Support Technician: Provide technical support on a variety of hardware and software issues. Configure and maintain computer systems, software, and peripherals. Troubleshoot … Manage and maintain the network and wireless systems. Adhere to safeguarding policies. Perform regular server back ups. Ensure the security and integrity of the IT systems and data. The ideal candidate for the IT Support Technician role will have the following: Proven experience working in a technical more »

Role Title: 1st Line Support Location: Wolverhampton Salary: £22,000 Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are … a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and … applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time more »

IT Support Engineer - Managed Services Provider - Windows, Office 365, Active Directory Birmingham - Hybrid - £45,000 Applause IT are looking for an IT Support Engineer to join a service desk team for a managed services provider based in Birmingham. The organisation provides managed IT Services … to organisations all around England. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The IT Support Engineer will experience with: Working in an MSP environment. Strong customer service skills Excellent communication skills Knowledge of … Windows Desktop Technologies Windows 10 Hyper V WiFi Firewalls This is an excellent opportunity for an IT Support Engineer who has experience with at a managed services provider. The role is based in Birmingham. Please only apply if you are in a commutable distance to Birmingham. If this more »

We are looking for a junior problem solver to join our team of engineers in a first-line support position. With on-the-job training complementing your IT apprenticeship coursework, you will be supported by a small but experienced and friendly group of professionals. Role We are looking … for a junior problem solver to join our team of engineers in a first-line support position. With on-the-job training complementing your IT apprenticeship coursework, you will be supported by a small but experienced and friendly group of professionals. Initially largely a user-support position … server maintenance and be involved in the occasional large project with the rest of the team. Of course, you need to be interested in IT, but interpersonal skills are also very important. You will have responsibility to: Field client enquiries and document calls, to create relevant support tickets more »

IT Support Engineer - Up to £30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to £30k Benefits: * Competitive Salary * 25 days Holiday + bank * 2 days from home a week * Company Car * Birthday gifts and day off * Company trips away Are … you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition … to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have more »

IT Support Engineer - Up to 30K Worcester Salary up to - 30K Paid Training & Certification Bonuses My client has recently experienced exceptional growth, and consequently has a fantastic opportunity for an enthusiastic and driven IT Support Engineer to join their team. As an IT Engineer you … the country whilst helping maintain a professional company image with a strong eye for detail. This is suitable for a trainee to start their IT career or an experienced 1st Line engineer who specialises in Microsoft technologies with a strong background in cabling would be ideal for this role. more »

Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND … Are you tired of having limited access to certain technologies in the workplace? My client are currently … looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the … role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career… Required: * Demonstrated track record in a Senior IT support capacity. * Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. * Verified proficiency in more »