1 Apprenticeship IT Support Engineer Jobs in the Midlands

We are now seeking a personable and enthusiastic IT Support Engineer Apprentice to join our small, hardworking, and busy technical support team. This is a very varied and exciting role covering many different technologies, delivered to a wide variety of customers, both office based and at … customer’s premises. Role Providing telephone, remote and on-site technical support to customers, with a focus on quality services whilst adhering to company processes and procedures. Tasks and responsibilities: Communicating with customers throughout process via telephone and email Logging, allocating and managing support tickets on help desk … system Contributing to Team Meetings IT Support (remote and on-site) Gaining knowledge in problem investigation, problem diagnosis and solution implementation both remotely and onsite. IT Installation: Preparation of equipment and services in line with work specification and appropriate deadlines. Accurately recording all environment configuration and system more »