Chicwick, London, Chiswick Homefields, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
2nd Line ITSupport Engineer. £40k + Benefits Package. Chiswick, London. Permanent. Onsite - Monday to Friday - 8.30am to 4.30pm. *Must be Eligible to work in the UK. *Education Sector experience preferred* Leading School is seeking to secure a 2nd Line ITSupport Engineer. The role holder will support Teachers & Students - up to 90 end users. … An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School. Role: 2nd Line Support - Support Teachers & Students - up to 90 end users. Configuration of - MacOS, iPad OS, Chromebooks & Windows 11. Google Workspace for Education - Administration. MDM - JAMF or Intune etc - Set … up Mobile Devices. SupportIT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc. Imaging of Workstations & Laptops. Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis. Managing end-user hardware provisioning, updates, security, connectivity. Supporting Infrastructure Network Switches, Domain Controller & Firewalls. Managing 3rd Party Suppliers - ensure cost efficient procurement of More ❯
Louth, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Euro Projects Recruitment
ITSupportEngineer We are recruiting an ITSupportEngineer to join our client, a leading Managed IT Services provider. This position begins with a 6-month on-site role in Louth , supporting a large school through a major digital transformation. After this, you will move into a remote ITSupportEngineer role within the wider MSP team. What youll be doing as an ITSupportEngineer: Supporting staff onsite and remotely with IT queries. Managing Microsoft 365, Azure, Intune, Teams, and SharePoint. Delivering training sessions and building staff confidence with new technology. Maintaining networks, devices, and ensuring IT security. What were looking for … in an ITSupportEngineer: Previous experience as an ITSupportEngineer in a school, college, or similar organisation. Strong knowledge of Microsoft 365, Azure, Intune, and cloud solutions. Excellent communication skills and a proactive approach. Why apply as an ITSupportEngineer? Career progression into either Service Desk or Project More ❯
Grimsby, Lincolnshire, United Kingdom Hybrid / WFH Options
Euro-Projects Recruitment Ltd
ITSupportEngineer We are recruiting an ITSupportEngineer to join our client, a leading Managed IT Services provider. This position begins with a 6-month on-site role in Grimsby , supporting a large school through a major digital transformation. After this, you will move into a remote ITSupportEngineer role within the wider MSP team. What you ll be doing as an ITSupportEngineer: Supporting staff onsite and remotely with IT queries. Managing Microsoft 365, Azure, Intune, Teams, and SharePoint. Delivering training sessions and building staff confidence with new technology. Maintaining networks, devices, and ensuring IT security. What we re … looking for in an ITSupportEngineer: Previous experience as an ITSupportEngineer in a school, college, or similar organisation. Strong knowledge of Microsoft 365, Azure, Intune, and cloud solutions. Excellent communication skills and a proactive approach. Why apply as an ITSupportEngineer? Career progression into either Service Desk More ❯
Grimsby, North East Lincolnshire, Lincolnshire, United Kingdom Hybrid / WFH Options
Euro-Projects Recruitment Ltd
ITSupportEngineer We are recruiting an ITSupportEngineer to join our client, a leading Managed IT Services provider. This position begins with a 6-month on-site role in Grimsby , supporting a large school through a major digital transformation. After this, you will move into a remote ITSupportEngineer role within the wider MSP team. What you’ll be doing as an ITSupportEngineer: Supporting staff onsite and remotely with IT queries. Managing Microsoft 365, Azure, Intune, Teams, and SharePoint. Delivering training sessions and building staff confidence with new technology. Maintaining networks, devices, and ensuring IT security. What we’re … looking for in an ITSupportEngineer: Previous experience as an ITSupportEngineer in a school, college, or similar organisation. Strong knowledge of Microsoft 365, Azure, Intune, and cloud solutions. Excellent communication skills and a proactive approach. Why apply as an ITSupportEngineer? Career progression into either Service Desk More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
1st Line ITSupportEngineer An excellent opportunity for a proactive and customer-focused 1st Line ITSupportEngineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Technician, Service … Desk Analyst, Technical SupportEngineer, IT Helpdesk Analyst, ITSupport Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon/Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week … Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1st Line ITSupportEngineer to provide first-class technical support and customer service within a fast-paced managed services environment. As a 1st Line ITSupportEngineer you will troubleshoot a variety of hardware More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/ITSupportEngineer to join our multi-award-winning team. The Role at a Glance: 1st Line ITSupportEngineer - Desktop, SaaS, ApplicationsSheffield (S8)/… EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make … Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client’s business the best it can be.Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in More ❯
their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/ITSupportEngineer to join our multi-award-winning team. The Role at a Glance: 1st Line ITSupportEngineer - Desktop, SaaS, Applications Sheffield (S8 … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make … Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
WSR (Working Solutions Recruitment Services)
WSR are looking for a hybrid 2nd Line ITSupportEngineer to join the team of our esteemed client based in Central London. Reporting to : IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus … problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line ITSupportEngineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. 2nd Line ITSupportEngineer Responsibilities: You’ll … be the face of our technical support service—resolving issues in person and remotely while maintaining outstanding customer satisfaction. Your day-to-day will include: Delivering Tier 1 & Tier 2 technical support professionally and efficiently Troubleshooting issues remotely and on-site, escalating to Tier 3 when needed Owning and resolving queries within agreed SLAs Managing your ticket queue More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
TurnerFox Recruitment
ITSupport Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: 27-36k PA Negotiable dept on exp Are you an experienced ITSupportEngineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line ITSupportEngineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best … out of their technology. Key Responsibilities for the role of ITSupportEngineer: Provide 1st and 2nd Line ITsupport via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
Syntax Consultancy Ltd
ITSupportEngineer Derby (Hybrid) Permanent £28,000 - £32,000 (DOE) ITSupportEngineer needed for a permanent position based in Derby (Hybrid). Providing ITsupport to 2nd line level including problem diagnosis, trouble-shooting and fixes. A chance to join an established IT Managed Services business with a proven … off on your Birthday + Hybrid (1 day/week WFH) + Pension + Health Care + Training & Career Development + More. Key skills, experience + tasks will include: ITsupport experience to 2nd line level including IT trouble-shooting, diagnosis + resolution. Providing ITsupport across a range of customer IT environments including … Servers, Networks, IT Infrastructure, Desktops, Telephony, Applications, Software, Hardware, and IT Cyber Security. Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard/Draytek), WDS, Intune, Entra. Advantageous Skills: VMware/Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. Supporting the More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
Onsite IT Field SupportEngineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field SupportEngineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field SupportEngineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field SupportEngineer you will be supporting clients onsite on a regular More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
NJR Recruitment
Graduate ITSupportEngineer Excellent salary plus Bonus and Benefits We’re looking for a motivated Graduate ITSupportEngineer to join a leading insurer’s growing Manchester-based team. This is an excellent opportunity for a recent graduate with a passion for technology, strong problem-solving skills, and an interest in using AI … how systems and people work together. You’ll be joining a supportive, collaborative environment where learning, development, and teamwork are at the heart of everything. Responsibilities of the Graduate ITSupportEngineer: In this role, you’ll provide essential first-line support to colleagues across the Manchester and London offices while contributing to wider IT projects across several European locations. Deliver first-line technical support, resolving IT issues efficiently and professionally. Support users with laptops, smartphones, and Microsoft software. Collaborate with colleagues across multiple countries as part of a 70+ person IT team. Gain exposure to international IT operations and knowledge-sharing projects. Occasionally travel to company offices across More ❯
TW3, Hounslow, Greater London, United Kingdom Hybrid / WFH Options
MFK Recruitment
2nd Line ITSupportEngineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line ITSupportEngineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five years, with … still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2nd Line ITSupportEngineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. Manage incidents and problems … escalated from 1st Line Engineers. Deliver high-quality support to both internal and external customers. Offer solutions or workarounds while ensuring customer SLAs are met and escalating concerns when necessary. Prioritise, document, and resolve tickets according to agreed service levels. Maintain and develop the team’s knowledge base, sharing information to improve support. Record accurate time entries using Autotask. More ❯
Hounslow, Middlesex, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
2nd Line ITSupportEngineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line ITSupportEngineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five years, with … still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2nd Line ITSupportEngineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. Manage incidents and problems … escalated from 1st Line Engineers. Deliver high-quality support to both internal and external customers. Offer solutions or workarounds while ensuring customer SLAs are met and escalating concerns when necessary. Prioritise, document, and resolve tickets according to agreed service levels. Maintain and develop the team’s knowledge base, sharing information to improve support. Record accurate time entries using Autotask. More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Mana Resourcing Ltd
Technical Solutions Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an internal promotion they now require a Technical … Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; * Handle software-related requests * Analyse software related issues and propose solutions * Troubleshoot software * Identify root causes of software problems * Conduct software testing and … installation * Troubleshoots IT related issues * Manage software and database migrations * Advise customers on hardware and software configurations and implementation * Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation; * Experience as an ITMore ❯
Employment Type: Permanent
Salary: £40000 - £43000/annum Bonus + Good Package
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Mana Resourcing
Technical Solutions Engineer The COMPANYWith over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.The ROLEDue to an internal promotion they now require a Technical Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.Working from home the Technical Solutions Engineer will;* Handle software-related requests * Analyse software related issues and propose solutions* Troubleshoot software* Identify root causes of software problems* Conduct software testing and installation * Troubleshoots IT related issues* Manage software and database migrations* Advise customers on hardware and software configurations and implementation* Develop customer relationships through professional and dependable interactionsThe PERSONThe right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;* Experience as an ITengineer, Technical Solutions EngineerMore ❯
Employment Type: Full-Time
Salary: £40,000 - £43,000 per annum, Negotiable, Inc benefits, OTE
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Richmond Square Consulting Limited
ITSupportEngineer Fareham, Hampshire ITSupportEngineer required by a fast growing and cutting-edge design & technology company based in Fareham, Hampshire. The Senior Infrastructure Engineer will work on exciting projects utilising cutting-edge design and tech, and provide 2nd and 3rd line support across Windows Server, Azure, O365, VMware and … Linux OS/platforms. Any scripting and/or DevOps experience as well as a desire to progress to an Infrastructure Engineer would be ideal, but not essential. Benefits Not only will the ITSupportEngineer join a rapidly growing cutting-edge design & technology company, but they will also benefit from: Starting salary of … and cold drinks, Company events & social hours Secure onsite parking Friendly and supportive team that will encourage growth and development A few details about the role As a Infrastructure Engineer for my client, you will have a varied, exciting and challenging role, and your responsibilities will be very much project dependant. However, typical responsibilities are very likely to include More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
3rd Line ITSupportEngineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line ITSupportEngineer to join their … Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line ITSupportEngineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams … Experience in technical pre-sales or consultancy roles Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Circle Group
3rd Line ITSupportEngineer Education Organisation - Stevenage (1 day office-based, 4 days remote/onsite) Salary: £35K-£38K (DOE) Benefits: Up to 10% pension | 28 days annual leave + bank holidays A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line ITSupportEngineer to join their … Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview: As a 3rd Line ITSupportEngineer, you'll be a senior technical escalation point, lead infrastructure projects, and contribute to pre-sales solution design. You'll work closely with internal teams … Experience in technical pre-sales or consultancy roles Exposure to project management methodologies Commercial awareness and ability to align technical solutions with business needs Key Responsibilities: Lead and deliver IT infrastructure projects across educational settings Provide remote and onsite support across Hertfordshire Act as a senior escalation point for complex technical issues Collaborate with Account Managers to scope More ❯
ITSupportEngineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled ITSupport Engineer. This role is perfect for those passionate about technology and … committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user … issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Regional Recruitment Services
ITSupportEngineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled ITSupport Engineer. This role is perfect for those passionate about technology and … committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user … issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding More ❯
Essex, England, United Kingdom Hybrid / WFH Options
Precise Placements
Desktop SupportEngineer (Onsite) Location: Wickford, Essex (with travel to client offices) Reporting to: Head of Technical Services Type: Full-time, Onsite (1 day WFH) About the Role We are seeking an experienced and proactive Level 2 ITSupport and Desktop Engineer to join our onsite technical team. This role is ideal for a skilled … IT professional who thrives in a hands-on environment, providing high-quality support for desktops, laptops, mobile devices, and network systems. You’ll be responsible for ensuring the smooth operation of IT services across multiple client sites, working closely with end users and the wider technical team to deliver exceptional service and technical excellence. Key Responsibilities Deliver … Level 2 ITsupport for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and maintain Windows, macOS, and Linux operating systems. Support and administer Microsoft 365, Active Directory, and other enterprise applications. Manage and prioritise ITsupport tickets in line with agreed SLAs. Troubleshoot LAN/ More ❯
2nd Line ITSupport Engineer. £40k + Benefits Package. Chiswick, London. Permanent. Onsite - Monday to Friday - 8.30am to 4.30pm. Must be Eligible to work in the UK. Education Sector experience preferred Leading School is seeking to secure a 2nd Line ITSupport Engineer. The role holder will support Teachers & Students - up to 90 end users. … An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School. Role: 2nd Line Support - Support Teachers & Students - up to 90 end users. Configuration of - MacOS, iPad OS, Chromebooks & Windows 11. Google Workspace for Education - Administration. MDM - JAMF or Intune etc - Set … up Mobile Devices. SupportIT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc. Imaging of Workstations & Laptops. Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis. Managing end-user hardware provisioning, updates, security, connectivity. Supporting Infrastructure Network Switches, Domain Controller & Firewalls. Managing 3rd Party Suppliers - ensure cost efficient procurement of More ❯
Farnham, Surrey, South East, United Kingdom Hybrid / WFH Options
ECS
1st Line ITSupportEngineer Salary: £26,000 - £30,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line ITSupportEngineer to be … the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents … resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide 'how-to' support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets More ❯
Wrecclesham, Surrey, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
1st Line ITSupportEngineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line ITSupportEngineer to be … the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents … resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets More ❯