26 to 50 of 89 ITIL Jobs in Birmingham

IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products. Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills. What’s in It for You? A collaborative More ❯

prioritising them as appropriate Handle enquiries, complaints and escalations from customers and other stakeholders Able to analyse complex issues and follow established processes and procedures Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties Communicate with colleagues to assist in identifying More ❯

feels valued and motivated to bring their best. Vendor relationships are your strength - You know how to manage third-party suppliers effectively, ensuring smooth partnerships and driving mutual success. ITIL expertise - You will have a proven background of leading within ITIL environments, and ideally hold industry-relevant ITIL accreditations. Financial savvy and strategic thinking - You're confident with large-scale More ❯

alongside the regional lead, with a view to establishing a follow-the-sun support model for the application Your Skills And Experience Highly experienced with Production Application Support and ITIL Practices Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure Strong knowledge of databases (Enscribe, SQL), including working experience of More ❯

during periods of significant change or transformation. Strong background in IT service management, IT operations management, and service delivery. Solid experience in supplier and contract management. Strong knowledge of ITIL practices and governance frameworks. Good understanding of technical domains such as infrastructure, networking, cloud services, and end-user computing. Role details: Job role: IT Service Integration Manager Job type: Contract More ❯

categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second-line support or third parties. Provide an exceptional level of customer service. … appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and a high standard of written English. Punctual and reliable. ITIL Foundation Certification (desirable). Operational knowledge and experience of working with call management systems. Experience with a service management framework (ITIL beneficial). Intermediate working knowledge of Microsoft Office Applications More ❯

and a non-pensionable allowance of £1,000 Job Summary As an Application Operations Engineer, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support … seamless. We want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams. While an understanding of Microsoft development tools is essential More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office … platforms and channels, managing and shaping the development of the service and its performance. Essential criteria: Minimum 3 years experience Service Management Framework - knowledge across all aspects of the ITIL Framework and experience of leading a team managing a large enterprise service. Asset Management - experience in operating and managing an asset management plan as part of a large service. Continuous … access control systems User Focus - demonstrable experience meeting the needs of users by providing the best service via a solid understanding of service management tools and methodologies Essential criteria: ITIL qualified Desirable criteria: Experience working within Government services Basic knowledge of cloud technologies Experience and knowledge of access control systems Experience of developing service performance metrics using cloud based analytics More ❯

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A solid experience and More ❯

Service delivery analyst role will require anelement of people management skills alongside service ownership. Person Specification Qualifications Essential Bachelors degree in information technology, Computer Science, or a related field. ITIL Foundation certification or equivalent is highly desirable. HDI or equivalent Service Delivery qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order More ❯

Location: Birmingham Office + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Monday to Friday *Hybrid We believe that through collaboration and connection with our colleagues we can achieve great More ❯

analysis techniques. Strong communication, leadership, and networking skills; ability to work with ambiguity. Desirable Knowledge of Business Architecture, modeling languages (UML, ArchiMate, BPMN), offshore team leadership, GDPR, ISO 27001, ITIL, TOGAF, and a Bachelor's degree. #J-18808-Ljbffr More ❯

prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer service … Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable The below experience is desirable but not essential * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

manner with team members both locally and globally. Your skills and experience University degree in Information Technology, Computer Science, or related discipline and professional certification (e.g., CISA, CRISC, CCSP, ITIL, COBIT, CIA, CFE, CPA, etc.) preferred. Significant, demonstrable experience of IT auditing, including audits of automated business controls and new systems implementation. Experience of audits of IT general controls is More ❯

Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work 12-hour shifts on a rotating 24/7/… Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL Foundation Certification. • Experience with ITSM/call management systems. • Working knowledge of Microsoft Office, Windows OS, Active Directory. • Familiarity with Cisco VoIP and video conferencing tools. If you're a More ❯

Project Management: Experience in managing technology-based projects, with a track record of successful delivery. Both waterfall and agile project methodologies. IT Service: Experience of IT Service in an ITIL environment. Solution Architecture/Design: Expertise in IT solution architecture and design, ensuring that IT solutions are scalable, secure, and aligned with business needs. A degree in Information Technology, Business More ❯

networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills Qualifications such as MCSA, AZ’s & ITIL would be highly beneficial towards your application Strong knowledge of Windows OS, 10 & 11 Strong demonstratable experience of Azure & Intune Excellent PC problem solving skills Proven ability to configure, troubleshoot More ❯

stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation. Oversight of the Incident, Major Incident, Change, and Transition management processes Adopt ITIL best practices for incident, change, configuration and knowledgebase management. Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback. Requirements About you: Degree in or More ❯

per day Inside IR35 Experience Worked in a customer service role in a technically diverse environment (beneficial) Excellent telephone manner Excellent written English skills Punctual and reliable Desirables ITIL Foundation Certification Operational knowledge of call management systems Experience with a service management framework (ITIL beneficial) Intermediate knowledge of Microsoft Office Applications Intermediate knowledge of Microsoft Operating Systems Intermediate knowledge of … within an ITSM tool, categorizing and prioritizing appropriately Handle enquiries, complaints, and escalations from customers and stakeholders Analyze complex issues and follow established processes and procedures Prioritize based on ITIL best practices (Impact/Urgency) and determine if first-line fix is achievable before escalation Provide exceptional customer service Collaborate with colleagues to troubleshoot and establish lessons learned Take ownership More ❯

risks. Problem Management – Investigate recurring issues and identify long-term solutions. ? What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information Security accreditations. Strong knowledge of SLAs, IT asset lifecycle, supplier performance, and budgeting processes. Hands-on experience managing contracts … compliance, and security risks. ? Ideal Candidate Traits Analytical mindset with a proactive approach to service improvement. Comfortable managing external vendors and internal stakeholders alike. Knowledgeable in security frameworks and ITIL-based service environments. Excellent communication skills, with the ability to translate technical details for non-technical audiences. This is a key role in a fast-evolving IT environment, where your More ❯

Kingdom 2 weeks ago Birmingham, England, United Kingdom 2 weeks ago Stratford-Upon-Avon, England, United Kingdom 1 day ago Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206 Technical Support Specialist (Remote in UK) Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 week ago Kidderminster, England, United Kingdom 2 weeks ago Birmingham More ❯

stakeholders to ensure that all changes are reviewed and approved based on their impact prior to implementation. Oversight of the Incident, Major Incident, Change, and Transition management processes Adopt ITIL best practices for incident, change, configuration and knowledgebase management. Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end-user feedback. Requirements About you: Degree in or More ❯

hardware/software), reporting, and continuous improvement. Creating compelling business cases with a focus on end-user experience and budget control. Deep knowledge of Microsoft 365 and Exchange Online. ITIL Foundation certification (desirable). What's on Offer Annual base salary of £65,000 to £70,000 Company performance based bonus of up to 15% Private pension Private medical Flexible More ❯