2 Permanent ITIL Jobs in Leicester

outstanding service experiences whilst identifying ways to optimise process improvements that will provide opportunities to be more efficient and productive. · To set and implement ITIL standards and introduce a culture of continuous improvement and customer satisfaction by ensuring the quality of service provided to the end-users, either through internal … new ways of working and fostering a service focused culture within service operations teams and the wider Technology community. · Embed, own and operate the ITIL service management processes for Incident, Request, Fulfilment, Change and Problem and ensure that technology products and services are fit for purpose, operatable and supportable through … Science, or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job · ITIL Qualified · Significant experience of working within ITIL Service Management in similar size organisations · Previous experience of leading Service Management transformation activities · Experience of o Risk more »

Management activities as necessary. Ensure compliance with Information Security processes and regulations. Key skills for the IT Incident Manager: Minimum 5 years' experience managing ITIL processes in medium to large organizations. Proficiency with helpdesk ticketing systems (ITSM tools) and IT Applications/Infrastructure. ITIL Foundation qualification is a must. Proven more »