1 to 25 of 50 ITIL Jobs in Manchester

client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »

GIT. API development experience including use of integration platforms such as Mulesoft/BizTalk or similar. Strong knowledge of the software development lifecycle including ITIL concepts such as change advisory board (CAB). Business/Technical design documentation skills including business process mapping and writing specifications. Dynamics 365 platform experience more »

an Application Support Analyst you will be experienced managing incoming tickets using ServiceNow. You will be experienced using SQL and will have knowledge of ITIL frameworks and processes. You will need to be willing to learn about the Lloyd's Specialty insurance markets and the applications being supported within the more »

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

to internal teams and creating optimal solutions. Certifications such as CISSP, CISM, or CRISC are highly desirable. Working knowledge of service frameworks such as ITIL are also desirable. Behaviours: Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Why NCC Group? At more »

would have the following skills and experience: (or equivalent) qualification certification leadership or other Agile qualification (such as Kanban or Scrum) experience of operating ITIL and CSIRT processes and standards understanding of IT/OT technologies, market trends, products and services, gained through experience of operating in a similar role more »

assist with implementation of it as well as preventative measures. (Relevant skill level: working) Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant more »

by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience of implementing new IT Services in an immature/greenfield environment’s Experience running a CSI/SIP register more »

have experience working in a multi-site environment but if not, it is essential that you have experience working within a large scale corporate ITIL environment preferably holding an ITIL v3 or v4 Apply now for immediate consideration more »

enhancement projects, fostering collaboration with stakeholders to meet and exceed business objectives. Desired Skills & Experience: Degree qualification in Computer Science or equivalent professional certification. ITIL - Foundation At least 3 years of experience in a similar role, with a strong focus on ERP system management. Communication skills so they can discuss more »

teams within Technology Services to achieve the overall asset management objectives and on-going development of the asset management process and procedures adhering to ITIL good practice. Ensures the correct level of governance and control is applied to the asset management tools and that users are adequately trained. Providing regular more »

and you deliver effective IT Service and Support to meet and exceed requirements. Key Responsibilities: To manage IT related incidents and service requests utilising ITIL aligned support management processes and tools. Effective management of multi-channel customer communications (Portal, Email and Phone) ensuring that enough information is captured to assist … the following skills and experience: Minimum 2 years' experience in a pressured Service Desk and Support environment Experience in managing suppliers throughout issue resolution ITIL v2 or V3 Foundation (v3 preferred) Understanding or experience of time-critical manufacturing processes, and supporting technology Experience with CRM systems and 4 or above more »

in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of major incidents and subsequent root cause analyses Champion governance, risk and engagement processes and be more »

of proactive solutions to common problems. Qualification & Experience: Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus. Previous experience in a service desk or technical support role is essential (2 year's experience or more is more »

act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery more »

and Docker · Vmware · Good Network skills (Firewalls & Switches) · A driving license. You can have: · Grafana and or Prometheus · Windows Server Knowledge · A knowledge of ITIL processes, and ideally ITIL certified more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to more »

experience. Proficient in use of delivery and collaboration tools (DevOps, JIRA, Confluence, SharePoint, MS Teams, Skype) Any relevant certification, such as a PRINCE2 foundation, ITIL, BCS, Lean Six Sigma, vendor specific, etc. As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised more »

of data management and governance standards, such as DAMA-DMBOK, CMMI and DCAM is an asset. Industry-recognized designations/certifications, including PMP, TOGAF, ITIL, Cloud (e.g. Azure, AWS) Architectural/feature knowledge of one or more data and AI platforms (e.g. Google Cloud Platform; Amazon Web Services; Microsoft Azure more »

quality improvements. Security and governance models for cloud engineering and operations -Desired. Driving IT and business automation across product management, engineering, and operations -Desired. ITIL and service management. Being comfortable in a client-facing role, with previously consulting or advisory experience. As a requirement, all candidates must be SC eligible more »

Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to work closely alongside both technical and non-technical stakeholders Experience working closely with suppliers more »

Job responsibilities To view the details job description and main responsibilities, please see the attached job description and person specification. Person Specification Qualifications Essential ITIL 4 Educated to degree level. Educated to masters level or equivalent level of experience at a senior level. Experience Essential Proven experience working as a more »

support of the estate Responsibility for the management of applications, support teams, licences, services, maintenance and operations contracts and the associated budgets. Accountability for ITIL framework application to ensure robust change management, including configuration, commissioning, maintenance releases and small changes across the estate. Responsibility for creating and maintaining service and … service provision. of a heavily regulated industry and CNI accountabilities operational management experience, able to deliver service improvements concurrently with cost savings. experience of ITIL framework and application, including incident management. technical understanding of technology disciplines and asset management. interpersonal skills to manage relationships and influence key leaders at senior more »

drive targeted business outcomes. Capable of researching, analysing and capitalising on the functions and capabilities of existing, new and emerging technologies. Desirable qualifications: Advanced ITIL, TOGAF, IASA Salary/Package This is a senior leadership position (grade 8) offering a competitive salary (depending on experience), along with 29 days annual more »