experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training more »
company targets and objectives Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »
GIT. API development experience including use of integration platforms such as Mulesoft/BizTalk or similar. Strong knowledge of the software development lifecycle including ITIL concepts such as change advisory board (CAB). Business/Technical design documentation skills including business process mapping and writing specifications. Dynamics 365 platform experience more »
the Continuous Service Improvement Plan Ideally to be successful you will have: 3 years Release Management experience and has written release processes and procedures ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Incite-Insight.co.uk
Soft Skills: · Analytical problem-solving skills to follow an incident or problem through to resolution · Excellent Customer service skills · Experience of working in an ITIL environment preferred but not essential · Use initiative with a positive and can-do attitude · Identify business impacting incidents and escalate according via the escalation process more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
collaborative team management experience . Ideally coming from a strong technical background . Excellent vendor management, negotiation skills and budget management experience. Familiarity with ITIL-based operational processes; experience with ISO20000, ISO27001, and ISO22301 is advantageous. Exceptional client and relationship management skills, Benefits: 10% bonus (this can be much higher more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Click Recruitment
An element of application support is also required. Suggest system and process improvements, whilst taking a risk-based approach to system changes in an ITIL environment. Participate in SCRUMs, Retrospectives and Peer reviews. Working with Business Analysts, Architects and QC together with own initiative to produce quality code with good more »
the analysis into the reports, and identifying service improvements. Design, operate, and improve a mature CSI process, ensuring quantifiable measurement of improvements, based on ITIL guidelines. Requirements: Minimum 3 years experience working for an IT Managed Service Provider (MSP) or equivalent. Excellent understanding of service methodologies and approaches; preferably with more »
Reading, England, United Kingdom Hybrid / WFH Options
Areti Group
with external partners, including resolving conflicts arising from changing priorities. · Familiarity with common information security management frameworks like NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF Standards of Good Practice (SoGP), and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Areti Group – Carbon positive tech recruitment | 🌳🌳🌳 | We more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
platform teams with a customer-oriented, team-based learning approach. Additional Preferences: Industry experience in Animal Health/Life Sciences and familiarity with regulated, ITIL-driven environments. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation more »
Experience Diversified background of service orientated roles Effective understanding appreciation of IT security, infrastructure, and networking. A desire to attain relevant certifications such as ITIL, CCNA, MTA, MCSA, VCP, etc. are beneficial but not essential. Strong IT acumen, including cross-domain knowledge. On Offer: £24,000 - £26,000 Monday – Friday more »
accountability, decision-making in ambiguous situations, and consensus-building skills. Additional Preferences: Industry experience in Animal Health/Life Sciences and familiarity with regulated, ITIL-driven environments. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation more »
Strong accountability, decision-making in ambiguous situations, and organizational skills. Additional Preferences: Industry experience in Animal Health/Life Sciences and familiarity with regulated, ITIL-driven environments. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation more »
Peterborough, England, United Kingdom Hybrid / WFH Options
IT Naturally | B Corp | MSP
products Excellent verbal and written English communication skills Problem solving and remaining calm under pressure GCSE Maths and English (minimum grade 4 or C) ITIL certified or demonstrable experience of working in an ITIL environment What We Offer Competitive employee packages that include: Critical Illness Insurance Company Pension with up more »
of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »
and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry … certification such as ITIL, Microsoft, or Cisco. Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »
Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability more »
effective KeDB processes. Able to delivery minor enhancements and changes Well experiences in HOTs process to take handover of project to support. Experience in ITIL processes towards Release and deployments, CCB and operations support. Extensive hands on experience on applications dealing with high volume data. Excellent debugging skills and log more »
/Data Analyst Working as part of the internal IT department, in the Service Desk Team, you will provide data support in accordance with ITIL best practice to ensure accurate recording of all reported incidents, changes and service requests that affect IT data infrastructure, resulting in timely and cost effective more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
IT Support/Service Desk Analyst x 3 (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of IT Support/Service Desk Analysts with (ITIL/ITSM)to join its fantastic growing team. Key … Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market more »
analytics platforms such as AWS, GCP or Azure. Proficient in data visualization tools such as Tableau, Power BI, or QlikView. Public sector best practice ITIL or OGC toolkit Excellent analytical and problem-solving skills with the ability to transform complex data into insights. Strong attention to detail and the ability more »
would have the following skills and experience: (or equivalent) qualification certification leadership or other Agile qualification (such as Kanban or Scrum) experience of operating ITIL and CSIRT processes and standards understanding of IT/OT technologies, market trends, products and services, gained through experience of operating in a similar role more »
