Bridgend, Brynmenyn, Mid Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
helpdesk Exceptional communication skills both verbal and written Full and valid UK driving license Nice to Have: Hold an ndustry-based certification (CompTIA, Microsoft, ITIL etc.) Experience with Windows-based desktops Have experience with networking based technologies (DHCP, DNS etc.) However, that's not all as this company will invest more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … and remote). Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (InformationTechnologyInfrastructureLibrary) or relevant certifications Proven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the … issues (onsite and remote).Work closely with other Global Support teams to resolve issues, manage IT Requests and provide assistance on 2nd line capacity.Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log … focus on global incident response (e.g., ITSM, Jira, ServiceNow).Strong analytical and problem-solving skills with an emphasis on global root cause analysis.ITIL (InformationTechnologyInfrastructureLibrary) or relevant certificationsProven work experience as a Support Engineer or similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with remote more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Capital Law Ltd
and able to work with minimum supervision. Able to thrive in a fast-paced environment and successfully manage multiple deadlines. A working knowledge of ITIL and ISO practices. In return, we offer. flexible working: you will have the ability to work between home and the office as required. health and more »
Mold, North Wales, United Kingdom Hybrid / WFH Options
Digital Health and Care Wales
Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: o MS Active Directory o MS Windows Server … o O365 Desirable Registered with a relevant informatics professional body PRINCE2 foundation or demonstrable equivalent experience Knowledge of NHS Wales organisations & ITIL strategy Knowledge and understanding of the role of DHCW Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security Experience Essential Experience in providing more »
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
phs Group
desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of InformationTechnologyInfrastructureLibrary (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills A more »
Newquay, England, United Kingdom Hybrid / WFH Options
King's Service Centre
analytical skills (E). Ability to write technical documentation (D) Diligent and thorough approach to problem solving (E). Experience of working within an ITIL based service management framework (E). Understanding of the workings of a high-end IT Service Desk (E). Experience/understanding of SACM (D … . Knowledge and experience of working in a HE environment (D) Training & Qualifications: ITIL v4 Foundation (E). Snow Atlas (D). BMCHelix (E). Equality, diversity and inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to more »
a Primary Care setting including a good knowledge and understanding of Primary Care systems and suppliers. Desirable Registered with a relevant informatics professional body ITIL Foundation Certificate or demonstrable equivalent experience. Working knowledge of Clinical Terms. Knowledge of NHS Wales organisations & ITIL strategy Knowledge and understanding of the role of more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join an already established service desk team … days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL - Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional … services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The Role: This is a great opportunity for an experienced service desk team leader to have the chance to be part of an outstanding team filled more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Inspire People
have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process … and Experience: It is essential that you have: * Experience creating and implementing Service Design and Improvement programmes * Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies * Managing a wide variety of stakeholders with conflicting priorities It is desirable that you have: * Experience with implementing … Configuration Management Databases in a major tool, e,g. ServiceNow * ITIL Foundation, or better, Qualified How to apply As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. Inspire People will assess your application against the more »