201 to 225 of 260 Remote/Hybrid ITIL Jobs

response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives … Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management ...

during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance against … platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/or ISO 27001 knowledge Experience with ...

methods. · Experience working in Windows and UNIX/Linux environments. · Understanding of software development lifecycles, configuration management, change control and release management. · Awareness of ITIL, service transition, operational support and systems lifecycle management. · Experience working within environments with demanding requirements for system availability, resilience, performance, security or reliability. · INCOSE certification … ITIL certification or a relevant postgraduate qualification. Skills and Personal Attributes · Strong analytical, logical and structured problem-solving skills. · Ability to understand complex technical environments and break them down into manageable systems, components, interfaces and requirements. · Excellent communication and stakeholder management skills, with the confidence to engage at all levels. ...

established protocols, ensuring appropriate resources are engaged when necessary. Process Management and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines. Performance Monitoring: Evolve and monitor key performance indicators related to incident response and resolution effectiveness. Continual Service Improvement: Analyse incident data to identify recurring … decisively and make informed judgments under pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers ...

established protocols, ensuring appropriate resources are engaged when necessary. Process Management and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines. Performance Monitoring: Evolve and monitor key performance indicators related to incident response and resolution effectiveness. Continual Service Improvement: Analyse incident data to identify recurring … decisively and make informed judgments under pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers ...

changed services deliver to target service levels and performance indicators. CSI Championing SACM and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000 where it is a defined deliverable for the customer. Identifying areas of improvement. Establishing CSI mechanisms for the life … solutions within enterprise environments. Good understanding of the SACM IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation with regard to SACM. The SACM must have: Knowledge of SACM concepts and techniques. An operational understanding of supply chains. Experience ...

SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through to resolution. Comfortable supporting … senior stakeholders within a professional corporate environment. Desirable experience: Microsoft Azure/Entra ID Microsoft Endpoint technologies ITIL Foundation certification Relevant Microsoft or networking certifications Experience within a Managed Service Provider (MSP) environment Why join? Salary up to £37,000 20% bonus opportunity Hybrid working based in Salisbury 25 days ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue. Manage complex supplier relationships … Demonstrates specialist knowledge in the areas outlined within the person specification, developed through practical experience, professional development and ongoing learning. Qualifications Essential Holds an ITIL qualification or can demonstrate substantial practical application of ITIL principles at Managing Professional, Practice Manager or equivalent level. Experience Essential Provide evidence of your experience ...

Support budgeting and forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM … Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools such ...

strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues … Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager ...

service improvements, coordinate cross-functional teams, and maintain strong customer relationships. Key responsibilities include: Managing SAP services against agreed SLAs and contractual obligations Overseeing ITIL service management processes including Incident, Problem, and Change Management Leading and coordinating the resolution of high-priority incidents Producing and delivering service reports and performance … service improvement and innovation What You'll Need to Succeed Proven experience in SAP Service Delivery Management or SAP Managed Services Strong understanding of ITIL Service Management processes and best practices Experience managing SLAs, KPIs, service reporting, and operational performance Ability to manage high-priority incidents and service escalations Strong ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking ...

Qualifications Essential Qualifications: Prior IT Supplier management experience Strong commercial acumen Strong process creation. Desirable Qualifications: CIPS (Certified Information Privacy Solutions Engineer), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional) and related certifications are preferred Skillset and Experience Essential At least 3+ years in IT supplier management and developing ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...