Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand … by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled more »
abilities, including the ability to motivate, coach, and develop a team of support professionals. Experience working in a Managed Service Provider (MSP) environment - Ideal. ITILcertification - Ideal. more »
not limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT more »
driving technical bridges. IT skills to understand and articulate infrastructure and application problems to stakeholders as appropriate. Excellent interpersonal, communication and organizational skills Certified ITIL (Foundation) V3/4 Should talk English and Spanish with good verbal and written skills Airline Domain knowledge or relevant industry experience Good Knowledge … a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. more »
in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine … identify opportunities for process optimization and enhancement. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. ITIL Certified Proven experience as a deskside/end user computing or similar role, In-depth knowledge of O365, Operating system. Windows 11, Mac OS more »
s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. Strong understanding of the ITIL principles. Customer focused and is driven to achieve business value relevant outcomes. Works effectively and collaborate with purpose with a wide variety of people. … and able to plan effectively. Manages multiple competing demands on time. Drives results & is motivated to improve. Commercial acumen to drive service value Desirable ITIL Qualification SIAM knowledge Experience Significant End user technology platforms experience and dealing with senior stakeholders. Significant previous experience in customer focused workplace services role. more »
global IT helpdesk strategies, preferably with 8-12 years of experience in a fast-paced global business environment including EMEA or Global multi site. ITILcertification is preferred. Exceptional interpersonal skills with a focus on expedited problem-solving and client experience. Proficiency in supporting Microsoft 365 tools in more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
functionality, including indexes, schemas, and triggers It would be great if you had: Experience/knowledge of MongoDB, Oracle, Linux OS distributions or PostgreSQL ITIL Certifications Understanding and working experience with VMware environments If you are interested in this role but not sure if your skills and experience are more »
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
of 3 years' experience delivering Office 365 solutions A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Employment Type: Contract
Rate: £550 - £580 per day + Deemed Inside IR35 determination
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
of 3 years' experience delivering Office 365 solutions A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Employment Type: Contract
Rate: £550 - £700 per day + Deemed Inside IR35 determination
Skills: Service Delivery Management experience Knowledge of working with Public Sector customers Knowledge of telecommunications/networking products or supporting customers with these issues ITIL Qualified or trained Excellent communication and customer service skills Able to work to/and manage SLAs and KPIs Able to travel to customer more »
Jarrow, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Essentra PLC
Experience Supporting Office 365 (Skype) Good technical experience relevant to an IT support function Some experience in Contact Centre, Service Desk or similar environment ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in more »
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
collaboration with Azure commercial and 21Vianet tenants (China) A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Employment Type: Contract
Rate: £700 - £850 per day + Deemed Inside IR35 determination
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
of 3 years' experience delivering Office 365 solutions A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Employment Type: Contract
Rate: £550 - £580 per day + Deemed Inside IR35 determination
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand … by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled more »
City of London, London, United Kingdom Hybrid / WFH Options
Networking People (UK) Limited
of 3 years' experience delivering Office 365 solutions A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Employment Type: Contract
Rate: £550 - £580 per day + Deemed Inside IR35 determination
and exposure to Windows OS, Office suites, MS Teams, Mobile Device Management (Android), Print Management. Able to conduct independent research and develop IT solutions. ITILcertification or other recognised IT Service Management certification Exposure and experience of ticket management systems Meets the requirements of the UK Home more »
/failback exercises to test system resilience and recovery processes. Qualifications and Skills: Bachelor's degree in Information Technology, Computer Science, or related field. ITILcertification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes more »
London, England, United Kingdom Hybrid / WFH Options
Legal & General
that customers are treated fairly, in line with Legal & General’s Customer Experience and Treating Customers Fairly policy (TCF). Qualifications TOGAF or similar certification is desirable. A related degree is desirable or demonstrable equivalent experience - ITILcertification would be an advantage Knowledge of enterprise architecture and more »
with other technologies, such as Firewall, Proxy, DDI, Load Balancing, AAA preferred. Relevant Industry certifications in Network Technologies. Experience working in an Agile environment. ITIL Certification. Benefits of working at Bank of America: UK Private healthcare for you and your family plus an annual health screen to help you more »
collaboration with Azure commercial and 21Vianet tenants (China) A degree in computer sciences or another related area Working knowledge of/familiarity with ITIL. Certification to ITIL Foundation level is a minimum Working knowledge of/familiarity with Project Management principles. Certification to Prince 2 Foundation level more »
Central London, London, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Limited
business degree). Technical qualifications in a Project Management discipline (e.g., PMBOK, PMI CAPM/PMP or PRINCE2, Agile) desirable Fundamental knowledge of the ITIL framework and/or service management approaches. ITILcertification preferred. Experience & Skills Effectively demonstrates leadership, teamwork, problem solving, initiative and integrity. Proven more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
Yorkshire Water
advisory partner. Experience leading teams and people management. Confident with Microsoft 365 appliations including M365, Teams, Power B.I. You will also benefit from having: ITIL certified configuration management Working knowledge of Microsoft Active Directory. Working knowledge of Microsoft endpoint management solutions including intune, SCCM, Autopilot and/or other more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
a non-technical audience. Proven project and programme management experience. Visionary leadership in creating and implementing an ICT strategy that delivers measurable change. Desirable: ITIL Qualification. Prince2 Qualification. Management Qualification. Graduate level qualification (or equivalent higher education). Benefits: Competitive salary package. Hybrid working model for work-life balance. more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
a non-technical audience. Proven project and programme management experience. Visionary leadership in creating and implementing an ICT strategy that delivers measurable change. Desirable: ITIL Qualification. Prince2 Qualification. Management Qualification. Graduate level qualification (or equivalent higher education). Benefits: Competitive salary package. Hybrid working model for work-life balance. more »