1 to 1 of 1 Permanent ITIL Foundation Certificate Jobs in Wales

a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. - Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. - To understand all Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Service … initiative, taking advice from manager if required. Essential Skills: - Educated to A-level, diploma or equivalent experience - Commitment to continuing professional development for self - ITIL Foundation Certificate or demonstrable equivalent experience - Good understanding of IT infrastructure at a technical level - Experience in providing first line IT Support … in a Service Desk environment - Experience in providing service desk support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an more »