A to C or equivalent. Evidence of on-going personal development. Evidence of technical training to expert level. Relevant IT Qualification Desirable Exposure to ITIL Practices ITIL Foundation Certificate. Prince II Foundation Certificate. Experience Essential Previous experience in supporting corporate systems in a complex IT support environment using ITIL principles. more »
IT infrastructure, processes and vendors, creation of the integration roadmap and support all projects throughout their development lifecycle. This transition will be led by ITIL framework and principals. Essential experience: Strong track record of delivering a range of complex IT Change, Regulatory and Business Change projects Experience engaging, managing and more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing Team Player, willing to help and support others. more »
diverse technology teams. - Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making. - Knowledgeable in Service Management practices with an ITILV3 or V4 foundation qualification. Desirable Skills: - Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2), showcasing proficiency in project management methodologies and practices. - Ability more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
knowledge of French or German as a second language. Relevant qualification (Completed vocational education (e.g., IT specialist) or university studies (Bachelor)) Prince2 Practitioner qualification, ITIL Foundation or/and equivalent MS Project Sales experience Service Management experience Basic knowledge of logistical processes Basic technical knowledge of Workplace, Networking, Datacenter and more »
Royal Tunbridge Wells, Kent, United Kingdom Hybrid / WFH Options
Jump IT Recruitment
Project Manager, JIRA, SCRUM, Agile, SaaS, PMO, Processes, ITIL Our client is looking to recruit a bright capable IT project manager with solid experience around JIRA and SCRUM. The role is hybrid but with 3 days a week in West Kent/East Sussex offices, near Tunbridge Wells needed - so more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
Shefford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Central Bedfordshire Council
devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as more »
and applications. Key Skills & Experience: *Minimum 3 years of previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment. *Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade. *Working understanding of Active Directory, Exchange, Microsoft more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
the UK business Digital strategy and implement the necessary IT service skills and processes to support that vision Skills Role Specific Extensive experience of ITIL disciplines and Service Management Framework Management of IT outsourced third party service provision Experience of working within a COBIT Governance Framework (desired but not essential … team-player Team building, leadership and motivation Qualifications Degree level or equivalent appropriate experience Masters level degree in a relevant professional discipline is desirable ITIL Service Management or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the IT Service Management arena within a … demonstrable ability to negotiate compromise and gain stakeholder buy in Working with IT service introduction methods, disciplines, tools and reporting Interpreting, communicating and implementing ITIL disciplines What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose more »
degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years' experience working in a large IT environment Skilled in coaching people to build their capability and confidence more »
and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle implementations. Expertise in ServiceNow deployments, ITSM migrations, upgrades, and integration … with third-party tools. Strong ITIL process knowledge and ability to align with customer requirements and industry standards. Excellent communicator, both written and verbal. Strong team management skills and highly organised. How to Apply: Please send over you updated CV to be considered for this role. more »
IP, DHCP, DNS, routing and switching) Server & Desktop hardware Ability to contribute to departmental processes Willingness to adapt and think outside the box Desirable ITIL Foundation Automating Technologies, e.g. PowerShell, Salamander Nutanix Microsoft Endpoint Configuration Manager Vendor specific networking experience INDIT Planet Recruitment acts as an employment agency for permanent more »
MK5, Loughton, Milton Keynes, Buckinghamshire, United Kingdom
Change-it Professional Services Ltd
audits on project management Experience introducing new processes and procedures to a project environment Project best practice knowledge - eg P3O, P3M, P3M3, MOP, etc... ITIL change management knowledge QA standards understanding - ideally ISO accreditation Excellent communication skills and ability to influence high-level senior leaders This is a fantastic opportunity more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio … of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more more »
team in Camberley. As a Service Desk Advisor, you'll play a pivotal role in coordinating the delivery of customer support services within an ITIL framework. Your main focus will be ensuring that service levels are maintained at the highest standard. Key Requirements: Excellent communication skills Ability to work independently more »
engage, influence, and diplomatically drive the adoption of new processes across global teams. Excellent analytical skills with the ability to identify trends and patterns. ITILV3/4 certification is essential; IATIAM or CHAMP certifications are desirable. Desirable Criteria: Ideal candidates will have experience deploying ITAM tools and discovery tools more »
Employment Type: Permanent
Salary: £70000 - £80000/annum + 20% bonus + Flexible Working
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
safety checks and support for the facilities management team. To be great in this role You will have some experience of IT infrastructure and ITIL processes with a real customer focus. You will see this role as a stepping stone in your IT career and be keen to learn and more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
functionality, including indexes, schemas, and triggers It would be great if you had: Experience/knowledge of MongoDB, Oracle, Linux OS distributions or PostgreSQL ITIL Certifications Understanding and working experience with VMware environments If you are interested in this role but not sure if your skills and experience are exactly more »
Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy. more »
Horsham, West Sussex, South East, United Kingdom Hybrid / WFH Options
Nufuture
ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power Automate Power BI desirable ITIL awareness. Excellent communication, time management, and organisational skills. Ability to work both autonomously and as part of a team. Add me on LinkedIn to stay more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other ServiceNow modules/applications (CSM/HRSD/FSM more »
Employment Type: Permanent
Salary: £50000 - £57000/annum + Health, Life, Pension, 23 Days Hol
and verbal), tenacity and ownership skills. Qualifications you would be expected to have * Degree educated (Preferred) * Qualified to vendor professional level (Mandatory) * Qualified to ITIL v4 Foundation level (Preferred) * BPSS, SC (Mandatory) Please send your latest CV more »