an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate ITServiceManagement (ITSM) Lead to drive and operate … servicemanagement across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including ITServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, ITService Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in ITServiceManagement roles Extensive experience in the design and delivery of ITIL-based servicemanagement practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »
frameworks, online optimisation to improve patient access, automated and AI powered workflows and many more. Main duties of the job The Digital Support Technicians (ITSM) primary responsibility is to improve and support the PCN ITSM operations across the primary care industry in Sutton, London. The role requires strong problem-solving … from the services and improvements offered by Primary Care Networks. Job description Job responsibilities Primary Role: ITServiceManagement (ITSM) Implement and manage ITservicemanagement processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all … Qualifications and Skills: Experience in IT support, preferably in a healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of ITservicemanagement frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »
Committee to ensure that all systems comply with relevant data protection and privacy regulations. Secondary Role: ITServiceManagement (ITSM) Implement and manage ITservicemanagement processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all … Qualifications and Skills: Experience in IT support, preferably in a healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of ITservicemanagement frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »
maintain comprehensive documentation for all clinical systems, including user manuals, troubleshooting guides, and FAQs. Secondary Role: ITServiceManagement (ITSM) Implement and manage ITservicemanagement processes, including incident management, risk registers and change management, in accordance with ITIL best practices. Serve as the primary point of contact for all … Qualifications and Skills: Experience in IT support, preferably in an healthcare setting. Strong understanding of clinical systems and digital healthcare solutions. Knowledge of ITservicemanagement frameworks, such as ITIL. Excellent communication and stakeholder engagement skills. Ability to train and support non-technical users in the adoption of digital tools. more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »
better grasp of the product and domain. ROLE COMPETENCIES Mandatory Skills: (Globalscape) BSS experience – Information Builder (IB) Server (Plus expert in SQL Query) Now ITSM Tool Metering Project support experience (preferably in Water Companies ) KEY RELATIONSHIPS Reporting to Service Manger Interface with Key stakeholders of other streams (i.e. Delivery, Security more »
warranty claims. Responsibilities: Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience Experience using ITSM tools such as ServiceNow/Remedy would be desirable Exposure to management of ticket queues and resolution ServiceNow An excellent troubleshooting mentality with the ability more »
product and domain. ROLE COMPETENCIES Mandatory Skills: Java/J2EE Jboss Fuse Red hat EAP (Front end) Splunk (Plus standard SQL knowledge) MQ Now ITSM Tool Smart Meter Knowledge Understanding of Wireless communication related protocol. more »
