1 to 25 of 33 ITSM Jobs in the North West

it as well as preventative measures. (Relevant skill level: working) Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »

opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. … modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing …/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job more »

Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »

end users Support licence renewal, hosting and utilisation monitoring activities Contribute to and maintain a support knowledge base Incident and Request Management through our ITSM toolset Service Now Infrastructure monitoring and trend analysis Reporting on toolset data, licence and service statistics Your skills and experiences: Essential: Understanding of Engineering PLM more »

shift and approaches. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Significant Experience of - performing a range of varied work activities in a variety of structured environments. Significant Experience … Virus Experience and knowledge of presenting to groups of people. Experience and knowledge of meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of ITSM tools, design configuration or operation Experience of a range of IT operating systems and applications used within more »

to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel more »

as part of a wider team. Your role Level 3 Network support. Network incident diagnostics/resolution Network change implementation via requests made via ITSM Integrate within the established team and demonstrate a strong 'can do' attitude and willingness to progress Support & training will be provided to ensure further development more »

in ServiceNow (Business Rules, UI Pages, UI Macros, Events/Actions etc.) Working experience with ServiceNow module implementation and support, ServiceNow IT Service Management (ITSM), ServiceNow Customer Service Management (CSM). Experience configuring workflows using standard methodology. Solid understanding of technical components such as APIs, LDAP, VPN, SSL, SSO, Multi more »

technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »

business stakeholders Skills you’ll need (minimum criteria) Knowledge and experience supporting hybrid application landscapes with complex system integrations Deep understanding of core IT service management, HR and payroll processes and documentation Ability to manage a team focussed on process, CSI, innovation and user focussed delivery of first class support more »

Response Experience in REST/SOAP web services and API integrations Expertise in designing database tables and relationships Experience with ServiceNow or similar IT service management and automation platform. If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package more »

the office 1 day per week. The successful candidate will possess proven skills working with the following - IT/ICT buying IT Sourcing IT Service Management Contract variation Risk Management Stakeholder management relationship management Supplier Management CIPS level 4 Interested? Please apply below ICT Buyer, IT Buyer, IT Supplier Manager more »

compliant routes to market and managing the end-to-end sourcing process. routes to market for strategic requirements and support the development of IT service management plans. governance compliance for all supplier management activities. supplier relationship and quality management activities, addressing any issues promptly. prioritize, and mitigate risks with strategic more »

partners through the Service Delivery process. Ensure that the activities of IT providers accurately reflect the Technology Strategy. Architect designs - end-to-end IT Service Management solutions leveraging ServiceNow platform capabilities. Collaborating with the Service Integrator to optimise both current and future service designs. Take charge of discussions and joint … to retirement. This entails monitoring service performance, identifying and addressing issues, and implementing improvements Stay abreast of emerging trends and best practices in IT Service Management and ServiceNow platform capabilities, continuously enhancing expertise and driving innovation. Serve as the liaison between the IT team and the business, which involves engaging more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing … Service Delivery role to motivate and lead virtual teams and partners. Experience in working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. Communication – Effective collaboration within a wider organisation and with the board and senior leadership team. Budget/Costs/Revenue more »

day per week. The successful candidate will possess proven skills working with the following - IT/ICT buying IT Procurement IT Sourcing IT Service Management Contract variation Risk Management Stakeholder management relationship management Supplier Management CIPS level 4 Interested? Please apply below IT Procurement Analyst, IT Procurement Consultant,, ICT Buyer more »

users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »

to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to more »

a key point of contact for IAM related issues through escalation as part of security incidents • Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: • Experience with Microsoft Active Directory, Office more »

a key point of contact for IAM related issues through escalation as part of security incidents * Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's * Identity & Access Management Analyst/IAM Analyst Attributes/Skills: * Experience with Microsoft Active Directory, Office more »

a key point of contact for IAM related issues through escalation as part of security incidents * Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: * Experience with Microsoft Active Directory, Office more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »