2 Permanent ITSM Jobs in Solihull

for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience * HP more »

management and service catalogue maintenance. Capture, co-ordinate and document all necessary data sets through appropriate tooling to provide all necessary reporting against IT Service Management performance/operational metrics. Work within The Information Technology Infrastructure Library (ITIL) framework and supplier governance to deliver operational services. Work with Service Integration … and the IT Service Management Process Leads and outsource suppliers to continuously challenge and identify process and service improvements. What we need from you Excellent technical knowledge of IT systems and services. Understanding of ITIL, Service Integration and Management (SIAM) together with IT Service Management experience. Service design and transition more »