Banbury, England, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
South East London, England, United Kingdom Hybrid / WFH Options
TRIA
policies as required.Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately within the ITSM CMDB.Provide and maintain training and documentation relating to policies, processes and procedures which are readily available to the relevant audience. To be responsible for the more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
Luton, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Connexa
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all ITservicemanagement processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »
Epsom, England, United Kingdom Hybrid / WFH Options
Piccadilly One
3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »
South East London, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
awareness and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the teamExperience needed:Strong ITServiceManagement background, with relevant experience in SD&T Experience in leading and driving an SD&T function forwardManager IT Services, using recognised frameworks, methods and more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
for the provision of all Allianz Technology (AzT) audit evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with ITServiceManagement and Delivery Manage and track committed Internal Audit Finding target dates, reporting any that are under threat of delivery to the Head of IT … discipline is desirable ITIL ServiceManagement or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the ITServiceManagement arena within a regulated industry Working with a range of stakeholders across a large multi-national commercial organisation Providing SME level expertise in Service … with IT vendors of differing sizes is beneficial Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams ITServiceManagement expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in Working with ITservice introduction methods more »
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality … skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of more »
Employment Type: Permanent
Salary: £50000 - £57000/annum + Health, Life, Pension, 23 Days Hol
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Aquent
to translate business needs into technical requirements. Education: Desired Qualifications Experience working in Scrum/Agile development environments. Familiarity with ITservicemanagement software (ITSM), PaaS, and SaaS. To excel in this role, you should have: A Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field more »
South East London, England, United Kingdom Hybrid / WFH Options
IQ ESM
with clients to understand their business needs and develop ServiceNow solutions to meet those needs. Design, implement, and configure ServiceNow modules, including CMDB, Discovery, ITSM, ITOM, and Change Management. Perform data migrations and integrations with other systems. Develop and deliver training to users on how to use ServiceNow. Troubleshoot and … features and best practices. Qualifications 3+ years of experience working with ServiceNow. Hands on Experience with CMDB and Discovery modules is essential. Experience with ITSM, ITOM, and Change Management modules is a plus. Experience with data migration and integration is a plus. Excellent communication and interpersonal skills. Ability to work more »