101 to 125 of 151 Permanent ITSM Jobs with Hybrid or WFH Options

for the provision of all Allianz Technology (AzT) audit evidence - working closely with AzT colleagues across the delivery organisation Manage risks associated with IT Service Management and Delivery Manage and track committed Internal Audit Finding target dates, reporting any that are under threat of delivery to the Head of IT … discipline is desirable ITIL Service Management or equivalent qualifications are desirable BCS or CII qualifications are desirable Experience Experience of: Operating in the IT Service Management arena within a regulated industry Working with a range of stakeholders across a large multi-national commercial organisation Providing SME level expertise in Service … with IT vendors of differing sizes is beneficial Collaborating with third parties service provision - especially offshore, internal business stakeholders and parallel work streams IT Service Management expertise within a multi-stakeholder environment with a demonstrable ability to negotiate compromise and gain stakeholder buy in Working with IT service introduction methods more »

and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective IT service management (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person … support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including IT Service management software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the … ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems Windows 10,11. - Good knowledge and experience of office-based software systems MS Teams, Outlook, Word more »

on call 1 week out of every 5 (will decrease as team gets grows) 🎰 Industry: Online Casino/Sportsbetting 🛠 Key Skills: Sys Admin, ITIL, ITSM We're seeking a Lead Engineer to join a global Tech team. In this dynamic environment, you'll lead a team, drive service excellence, and more »

External Services and Apex calls. Strong working experience with KCS (Knowledge-Centered Service) Strong experience with integrations of Onmi Chanel, Live Chat and ChatBot ITSM, Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes for more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

Knowledge Base articles and Work Instructions. Participate in out-of-hours on-call rota and respond to high priority incidents. Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved. REQUIREMENTS: Network Engineer Ideally you will possess excellent networking knowledge, preferably more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and … technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. Maintains up to date industry knowledge of more »

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with … and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables. Job description Your key responsibilities: Promote IT Service Management best practice across DVSA, keeping abreast of developments and trends such as emerging processes and standards for IT Service Management, emerging ITSM tool and … technology opportunities. Act as a subject matter expert for ITSM tooling (currently Service Now); understanding the ITSM processes well enough to envision the product. Regular engagement with suppliers in the development and monitoring of IT services, working closely with the vendor management function. Maintains up to date industry knowledge of more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

following key skills: Windows desktop Proficient with Microsoft Word & Microsoft Excel or similar Basic Administration of Azure Active Directory Resourcefulness and problem-solving skills ITSM Software Although standouts will also have experience in: An ITIL qualification would be highly advantageous. Supporting Linux desktop and OS X Intune Office 365 8x8 … or Twilio Halo ITSM If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply! The Forge Holiday Group The Forge Holiday Group encompasses Sykes Holiday more »

requirements. Some Responsibilities include: * By following best practices to configure, enhance, and maintain ServiceNow platform implementations across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management & Strategic … portfolio management. * You will be responsible for the hands-on ServiceNow development experience with assignments covering the full ServiceNow suite of products including IT Service Management, IT Operations Management, Security Operations, Customer Service, Human Resources, Strategic Platform Management and Business Management Requirements: * Extensive ServiceNow experience in development, configuration, and administration … Scripting experience with JavaScript, AngularJS, and/or ReactJS * Current experience serving in a technical ServiceNow role for the implementation of features within the ITSM, ITOM, Security Operations, and/or HR product suites. * Strong understanding of the overall ServiceNow platform and Integration tools * Experience with Agile development and project more »

Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate and 2nd line support for all GRIDSERVE users on Mac … service delivery role supporting a Microsoft cloud environment knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system working with third party vendors,desirable of Intune or Kandji administration,desirable troubleshooting experience,desirable and experience of supporting Apple and Android phones more »

We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or have the … and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior … 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators • Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML more »

or own the production of deliverables. Deliverables include analysis of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans … Excel Client facing workshop facilitation experience and strong presentation skills Desirable skills and experience: Would be great to see some previous consultancy experience in ITSM, Business or Digital consulting Ability to demonstrate either Service or Business Architecture, IT Governance, Business Change and Programme Management experience ITIL (MP, SL or Expert more »

or own the production of deliverables. Deliverables include analysis of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans … Excel Client facing workshop facilitation experience and strong presentation skills Desirable skills and experience: Would be great to see some previous consultancy experience in ITSM, Business or Digital consulting Ability to demonstrate either Service or Business Architecture, IT Governance, Business Change and Programme Management experience ITIL (MP, SL or Expert more »

Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration more »

Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration more »

HEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering more »

umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural design and implementation of … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »