5 IVR Jobs in the UK with Remote Work Options

meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »

or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »

PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. certifications such more »

Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »

operating systems. Good network management skills. Understanding of CRM systems. Exposure to telephony technology and an ability to support e.g. Dialler/ICR/IVR systems). Conversant with Disaster Recover/backup solutions. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Microsoft Office 365, and more »