101 to 122 of 122 Incident & Problem Manager Jobs

We are looking for a Service Transition Manager for one of our public sector clients. Rate: up to £550 per day Duration: 9 Months Inside IR35 Location: Hybrid, London, mostly remote As a Service Transition Manager you will have: User focus - Understands users and can … proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures … experience in the use of key change management tools and processes. If you are interested to know more regarding this Service Transition Manager with Business Intelligence role please apply here. Transition Manager - Transition Management more »

to SLAs and OLAs with regards to service delivery to our customers (both external and internal). Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We … flagged through customer channels. Partake in the design and improvement of processes and activities related to the role. Handle service requests, incident problems and change requests in line with ITIL v4 best practice. Members of our NOC team are great team players; they are passionate … information to both technical and non-technical stakeholders. A working knowledge of monitoring tools, both event management and metrics Good problem-solving method and approach Evidence of accountability and ownership when managing incidents. Ability to analyse logs and troubleshoot issues. Excellent more »

will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. The role will work closely with the Service Now manager and be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. Core responsibilities … of IT methodologies and processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, Service Catalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is more »

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well … interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the … established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions more »

and provide recommendations to mitigate identified risks. Implementation and Configuration: Configure and manage Akamai services, including Kona Site Defender, Bot Manager, and other Akamai security products. Implement and manage Web Application Firewalls to protect against web-based attacks. Ensure optimal performance and security of web applications through proper configuration and tuning of security controls. Monitoring and Incident Response: Establish and maintain monitoring and alerting mechanisms for web application security. Investigate and respond to security incidents, including coordinating with relevant teams to resolve issues. Conduct … knowledge sharing across the organization. Documentation and Reporting: Create and maintain detailed documentation of security architectures, configurations, processes, and incident reports. Prepare and present security metrics and reports to management and stakeholders. Continuous Improvement: Stay up-to-date with the latest more »

under test and will report to the line manager. Initially the role will execute tests that have been developed by the line manager, but the role will grow towards taking responsibility also for the creation of future test regimes and scripts. Your duties will include: Execution … of test cases within the company’s web-based test scripting and recording system. Generation of bug and incident reports in response to test failures and required to notify these to the development team. Contribution to the generation of formal test reports. Completion of Factory … Closing Date Thursday, 4th July 2024 Start Date Sunday, 4th August 2024 Desired Skills Communication skills Attention to detail Customer care skills Problem solving skills Initiative Qualifications English GCSE or equivalent, grade 9-4/A*-C (Essential) Maths GCSE or equivalent, grade 9-4/ more »

also be responsible for all aspects of IT Service Management functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.There will be a high level of IT customer service experience required for this role … be expected to cover some IT management on-call function and provide support to the Trust in the event of a serious incident that may occur outside of normal working ours.The role requires a high degree of analytical data reporting and deduction using various industry reporting … subject or equivalent Service Desk Institute (SDI) certification Recognised Customer Service qualification or equivalent demonstrable experience KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Extensive knowledge of Incident & Service Request Management protocols including Customer Relationship Management (CRM) processes. Extensive knowledge using industry standard reporting tools advanced reporting including Excel & Microsoft Business Intelligence more »

great opportunity has hit the market with one of our very exciting clients has just hit the market for a Information Technology Responsibility Manager based in Manchester. Role: Technology Relationship Manager Location: Manchester, 24/7 on call, 1 in 4 weeks (maybe 3) includes wknds … work in a dynamic environment ensuring standards and controls are strictly followed. Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 … accredited Knowledge of any incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Candidates will ideally show evidence of the above in their CV to be considered please click the " apply " button or alternatively email me at Please be advised if you haven't heard more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal … maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses more »

Job Title: Service Desk Manager Location: Cheshire/South Manchester Salary Range: up to £55 plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely … to build out an IT hub in the Greater Manchester/Cheshire area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you … services. Oversee major incidents and problem resolution. Maintain clear communication during incidents and changes. Provide support for incident management and escalations. Manage IT onboarding and equipment setup for new starters. Oversee secure removal of access and retrieval of equipment more »

To £550 Per Day - Inside IR35 (PAYE via umbrella) Our leading Services client requries an accomplishedData Scientist & Senior Business Analyst/Problem Managerwith past experience in problem management/proactive problem management. Responsibilities: Design, develop, and … platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problem management/proactive problem management Prior experience in Service Management or Problem Management Demonstrate proficiency more »

SpringBoot, Microservices Good experience in SQL/PL-SQL and Python Good experience working with AWS platform Good experience in Redhat Decision Manager Good exposure of ITIL processes which includes incident, problem, change management etc. Good experience using AGILE methodology Candidates more »

Our immediate requirement is for an experienced AV Technical Incident Manager to be a key part of our team, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution. This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity. Key Responsibilities -To personally oversee and be responsible for all P1 incidents and ticket escalation through to resolution. -Manage the P1 ticket queue; Priority 1 cases … communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers -Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 ticket. -Agree timelines and provide regular updates on a case more »

documents when needed for the regulators in preparation for department assessments. The Quality Information Administrator will provide support to the Pan-pathology quality manager and the Quality team to ensure that the quality of service is enhanced'. Health Careers | Main duties of the job The post … holder is required to provide comprehensive, administrative to the Pan-pathology Quality manager and Quality team using a variety of systems associated with the Laboratory Information System. This will involve accurate inputting and extracting data skills and the ability to perform, charts, graphs, handling enquiries … stringent policies and standards. The Post holder will assist in training such as Audit training and Q-Pulse module (including Document, Incident (CA/PA) , etc.) training to staff within departments of the Pathology department. Provide training and demonstrate office systems to colleagues and more »

Position Title: Cyber Security Manager Location: Columbus, OH 43215, USA Job Category: SALARY Schedule: Full-Time Req ID: CYBER001043 Posted Date: April 16, 2024 Description: Job Details Description Responsibilities: Oversee Security Operations: Manage and supervise cybersecurity operations within the organization. Information Security: Ensure the protection of sensitive … regulations and standards. Policy Development: Develop and implement cybersecurity policies and procedures. Risk Assessment: Identify and mitigate security risks. Incident Response: Handle security incidents effectively. Team Management: Lead and guide other cybersecurity professionals. Problem-Solving: Address security challenges effectively. … such as computer science, information technology, or cybersecurity) is often preferred. Certifications: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager) are valuable. Skills: Strong analytical skills, knowledge of security technologies, and the ability to communicate effectively. Qualifications Skills Behaviors : Motivations : Education Experience Licenses more »

Provide required assistance to ensure business/IT stakeholders support is in place for submitted changes. Support the IT Change and Release manager with the setup and adoption of the rollout of the inhouse developed change management portal. Distribute the forward schedule of change prior to … the CAB votes. Complete post implementation reviews as required. Conduct regular reviews of the change management processes with IT Change and Release manager to identify and recommend service improvements. Collaborate with stakeholders to ensure the change processes are appropriately documented, communicated, and understood. Create and … appropriate. Ensure IT change submitters adhere to the change management processes and maintain quality checks. Assist the IT Change and Release manager in completing regular audits of the change management process. Assist IT Change and Release manager in providing regular reports to the more »

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and … a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must. Skills and Experience: Extensive experience working in a busy Service Management … Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to more »

Incident Manager/Cisco Incident Manager 6 Month Contract role Rate- £20- £22 per hour Remote Working One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a … Month Contract. As an Incident Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology … experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV more »

administration tasks updating customer insurances, and various fleet reports Booking appointments with customers and third-party workshops Maintain and update incident management To assist in managing driver resource daily including all legal requirements To assist in minimising the off-road time for all vehicles and … of order numbers To deal with the control of workshop paperwork Dealing with breakdowns Other ad-hoc duties as requested by the depot manager The ideal Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop Administrator/Workshop Controller will have: Previous experience in Fleet Administration …/Fleet Control is desirable Effective verbal and written skills Strong decision making and problem solving skills Excellent Customer service skills Previous administrative experience within the commercial vehicle/transport industry If this Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

that adheres to industry standards and quality requirements Participate in a collaborative development process that includes peer code reviews. Assist the delivery manager in removing blockers by collaborating across stakeholders and providers. Provide technical input to the analysis of business partner requirements. Develop, document, communicate, and … appropriate to enable delivery of high-quality applications. Provide estimates as part of the estimation process for development activities. Provide technical support in incident and problem resolution. Key Skills Required Substantial experience in .NET framework, and building web applications Experience working with more »