51 to 75 of 129 Incident & Problem Manager Jobs

Job title: Service Delivery Manager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service … provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem … achieved. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to more »

Thursday 9am to 4.45pm & Friday 9am to 5pm (36 hours per week) Location: Enderby, Leicester As a Senior MI Analyst within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer … detriment and business impact through swift and accurate analysis. Additionally, you'll assist the Incident Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centres. What you ll be doing: Take … looking for: BI Reporting and Visualisation Tool. knowledge/experience - Cognos, Power BI, Tableau, Looker etc. High level of SQL ability. Problem solving capabilities/critical thinking. Excellent time management skills. High attention to detail. Excellent written & verbal communication skills. Preferable Experience of working with more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments willingness to share knowledge, provide guidance and support colleagues equally willing more »

Reporting Directive “CSRD”), ESG metrics (everything from greenhouse gas emissions and water usage to recycling volumes and health and safety incident data), and sustainability-linked finance (e.g. green bonds).Providing specialist support to audit teams who must now consider climate and sustainability risks … a desire to learn about a range of ESG topics.Experience of motivating and developing high performing diverse teams.Analytical and problem solving capabilities, with the willingness to be hands-on and pay attention to detail.Demonstrable experience of building great client relationships and more »

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external … process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman ioassociates.co.uk more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … client are looking for someone with previous knowledge of Azure Cloud and O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment more »

ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the … at various levels. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts. Experience working within more »

OVERSEAS Work (3 months rotation). Living expenses are covered when working away £50,000 (TAX FREE) The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on … smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments. Key Responsibilities: Manage and oversee technical service operations for … operational efficiency. Train and mentor local support staff, enhancing their technical skills and knowledge. Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions. Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions. Collaborate with more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

the start of a generational digital transformation project with a focus on patient care. This is an outstanding opportunity for an experienced Release Manager with proven experience and knowledge of organising major application software upgrades to be a part of the IT team. You will successfully define … Development and documentation of plans, standards, and operating procedures Experience of implementing, improving, and using ITSM/ITIL processes e.g. Incident, Problem, Major Incident, Change, Configuration Management etc Experience of facilitating change in practice to improve services Desirable NHS … Word, PowerPoint) skills Understanding of Windows and/or Linux Server Administration Understanding of database administration (SQL) Good analytical and problem-solving skills - ability to analyse complex data/information and make judgements/draw conclusions Understanding of Risk management and governance more »

Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and … best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and … customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps more »

to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025. The Operational Service Desk manager will act as a main lead for … Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational Service Desk manager will aim to: Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying opportunities for optimisation. Implement … needed based on changing business requirements, technology advancements, and feedback from stakeholders. Main duties of the job As the Operational Service Desk Manager, you will: Manage the Service desk team and provide leadership to the Service Desk team from both a technical escalation point for direct more »

knowledge of the following: Experience of Microsoft Windows Server versions and VMware vCentre along with monitoring tools to include VMware vRealize Operations Manager (vROPs) or similar solutions. Experience of converged platforms with exposure to Cisco UCS or similar platforms to provision servers, storage access, networks, and … Service profiles - Fabric interconnects - Cisco Integrated Management Controller (CIMC). Working knowledge of RecoverPoint for VM (RP4VM) Working knowledge of VMware Site Recovery Manager (SRM) or on other systems. Experience of using these or similar monitoring tools : VMware vRealize Operations Manager (vROPS), System Centre Operations Manager … accreditation Experience Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity and performance management - Change control - Incident management - Monitoring and event management - Problem management - Service configuration management - Portfolio management - Supplier and Contracts management - Measurement and more »

knowledge of the following: Experience of Microsoft Windows Server versions and VMware vCentre along with monitoring tools to include VMware vRealize Operations Manager (vROPs) or similar solutions. Experience of converged platforms with exposure to Cisco UCS or similar platforms to provision servers, storage access, networks, and … Service profiles - Fabric interconnects - Cisco Integrated Management Controller (CIMC). Working knowledge of RecoverPoint for VM (RP4VM) Working knowledge of VMware Site Recovery Manager (SRM) or on other systems. Experience of using these or similar monitoring tools : VMware vRealize Operations Manager (vROPS), System Centre Operations Manager … Experience Essential Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity and performance management - Change control - Incident management - Monitoring and event management - Problem management - Service configuration management - Portfolio management - Supplier and Contracts management - Measurement and more »

digital training, and the Medical Records Department at NGH. As the Diagnostic Systems Team Leader you will report into the Diagnostic Systems Manager and be responsible for the day to day operation of your team of staff. As Diagnostic Systems Team Leader, you be responsible for … as new implementations and upgrades. You will be responsible for negotiating with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing. You will lead the planning of improvements to ensure systems are reliable and … and issues throughout the Product lifecycle. You will plan and deliver upgrades and new solutions, often working with a project manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary. Person Specification Education, Training & Qualifications Essential Educated more »

The Manager of Financial Planning Systems is responsible for overseeing the financial planning and analysis (FP&A) systems within the organization. This role involves managing the implementation, maintenance, and optimization of financial systems to support the company's strategic planning, budgeting, forecasting, and reporting processes. … The manager will work closely with finance, IT, and other departments to ensure that the financial systems are aligned with business needs and contribute to efficient and accurate financial decision-making. JOB DESCRIPTION KEY RESPONSIBILITIES: Lead enhancement/new use case delivery, ensuring good team … is a plus. Expert skills of Excel spreadsheet modelling, pivot tables, formulas, charts, etc. Experience in running Helpdesk/support to end-users, incident management, and problem-solving. Lean/Agile Product Development expertise and experience. Proficiency in English language and more »

Introduction The Information Security Manager will be responsible for overseeing the security of our organization's information systems and data. The role will plan, implement, and monitor security policies and procedures to protect the confidentiality, integrity, and availability of the organization's data and systems. They also build and manage the security incident response team and coordinate with other departments and external stakeholders to ensure compliance with security standards and regulations at global scale. Job Description Responsibilities Develop and implement security strategies, policies, and procedures … Proficient in security technologies, tools, and systems such as firewalls, antivirus, encryption, EDR s, MDR s, VPN, SIEM, etc. Excellent analytical, problem-solving, and decision-making skills Strong communication, presentation, and interpersonal skills Ability to lead, motivate, and manage a team Ability more »

for major events and change initiatives (e.g. mergers and acquisitions, technology ‘go live’ and strategic product launches)Crisis and incident framework design, crisis management exercising and resilience testingDeploying on a live responses to support a client in managing an issue or crisisPost-event … reviews following a high-profile incident or crisisConnect to your skills and professional experienceWe are looking for applicants with the following professional skills and competencies:Deep understanding of resilience as a subject matter, including the direction of travel of regulatory thinking in this area and … skills, including the ability to liaise with strategic and operational leaders at our clientsExcellent consultative skills including analytical thinking and problem-solving skillsStrong communication, presentation, business writing and professional skills, including the ability to liaise with strategic and operational leaders at our more »

for major events and change initiatives (e.g. mergers and acquisitions, technology ‘go live’ and strategic product launches)Crisis and incident framework design, crisis management exercising and resilience testingDeploying on a live responses to support a client in managing an issue or crisisPost-event … reviews following a high-profile incident or crisisConnect to your skills and professional experienceWe are looking for applicants with the following professional skills and competencies:Deep understanding of resilience as a subject matter, including the direction of travel of regulatory thinking in this area and … skills, including the ability to liaise with strategic and operational leaders at our clientsExcellent consultative skills including analytical thinking and problem-solving skillsStrong communication, presentation, business writing and professional skills, including the ability to liaise with strategic and operational leaders at our more »

for major events and change initiatives (e.g. mergers and acquisitions, technology ‘go live’ and strategic product launches)Crisis and incident framework design, crisis management exercising and resilience testingDeploying on a live responses to support a client in managing an issue or crisisPost-event … reviews following a high-profile incident or crisisConnect to your skills and professional experienceWe are looking for applicants with the following professional skills and competencies:Deep understanding of resilience as a subject matter, including the direction of travel of regulatory thinking in this area and … skills, including the ability to liaise with strategic and operational leaders at our clientsExcellent consultative skills including analytical thinking and problem-solving skillsStrong communication, presentation, business writing and professional skills, including the ability to liaise with strategic and operational leaders at our more »

the box and protecting customers, and partners around the world. The Head of MS UK Security Solutions Sales is a senior manager within our Commercial Solutions Organisation and leads, develops and manages a large team of high performing senior managers and Security Specialists … collaboration skills and deepening your end-to-end security expertise. We are looking for a passionate, experienced, and credible security sales manager to lead our team of security sellers. We are committed to diversity and inclusion and provide resources and support to everyone … understanding security industry and market trends Technical passion with good understanding of cloud security technologies - Threat protection (Endpoint security, E-mail security, Incident Response , etc.), Kill Chain, CNAPP, SIEM ., Multi-Cloud Security, Identity and Access management, Microsoft is an equal opportunity employer. All qualified applicants more »

experiences customers love. And it's not just what we build that makes us different. It's how. We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and … to governance forums. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Implement, document and own the IT General Controls (ITGC's) across the … impacts. Good understanding of how Accounting processes should work to ensure they're efficient and controlled. Able to act as a project manager to develop project plans, RAID logs, RACIs and then execute a project across functions. Good understanding of systems and integration approaches. Excellent more »

from cyber threats that impact the confidentiality, integrity, and availability of group assets. Domain area is Vulnerability & Threat Management. Reports to Senior Manager, Vulnerability & Threat Management No direct FTE reports, but may handle contingents and vendor/partner resources. Location/flexible working - London and … key indicators, analysis, and artefacts to continually evidence and report control effectiveness and risk. Critical issue support for any operational incident from operations or global security operations centre. Solve sophisticated problems related to the domain area. Remain current with principles, concepts and new technologies. … automation to drive efficiencies. Infrastructure as Code mentality. Code/scripting for practical tasks and tool integrations. Structured and methodical problem solving practices for resolving the most sophisticated problems. Policies, standards and security frameworks, NIST, CIS. Solid skills to author formal documentation. Risk more »