76 to 100 of 188 Incident & Problem Manager Jobs

Our vibrant culture thrives on diversity and connectivity without borders. The role We are currently seeking to recruit a Global Trade Compliance Manager to join our Risk & Legal Compliance team. You will be supporting the Head of Risk & Legal Compliance (HRLC) by developing policies, procedures, trainings, and … and controls Manage all facets of SUSE’s trade compliance program, included restricted party screening, export licensing and control classification, training, incident management and risk assessments Develop and foster relationships with functional areas involved in export activities, including Sales, Product/Engineering, Finance Monitor … UN would be an advantage but willingness to develop this knowledge is a must Process-oriented with strong analytical thinking and problem-solving skills Ability to deal with ambiguity and navigate complex regulations with a pragmatic, solutions-driven mindset Excellent written and oral more »

quality product repairs through the workshop, Including accurately recording job and asset details, processing through the system and communicating with Workshop Manager New Equipment Preparation – Prepare new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and … are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred. Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records … and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build more »

quality product repairs through the workshop, Including accurately recording job and asset details, processing through the system and communicating with Workshop Manager New Equipment Preparation – Prepare new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and … are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred. Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records … and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build more »

quality product repairs through the workshop, Including accurately recording job and asset details, processing through the system and communicating with Workshop Manager New Equipment Preparation – Prepare new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and … are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred. Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records … and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build more »

to SLAs and OLAs with regards to service delivery to our customers (both external and internal). Reporting to the NOC Manager, the Shift Manager is an enhancement on the NOC engineer roleat will work on shift with a team supporting the day to … flagged through customer channels. Partake in the design and improvement of processes and activities related to the role. Handle service requests, incident problems and change requests in line with ITIL v4 best practice. Members of our NOC team are great team players; they are passionate … information to both technical and non-technical stakeholders. A working knowledge of monitoring tools, both event management and metrics Good problem-solving method and approach Evidence of accountability and ownership when managing incidents. Ability to analyse logs and troubleshoot issues. Excellent more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred … will sponsor the right candidate) We are looking for a Major Incident Manager who has extensive experience in managing Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and … to be successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are more »

has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to … train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act as an Incident Manager more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and … a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must. Skills and Experience: Extensive experience working in a busy Service Management … Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to more »

Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a flexible working … provide high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed more »

the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service … manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV to s.blackman @ioassociates.co.uk more »

Role: IT Manager Location: Derbyshire (5 days a week on site) Salary: Up to 60k The ideal candidate will run the day-to-day operations of the IT infrastructure ensuring it effectively serves both our staff and customers today whilst building a secure, scalable and resilient … issues proactively. Service Management: Implement and manage IT service management (ITSM) processes to ensure the delivery of high-quality IT services. Oversee incident, problem, and change management processes. Develop and monitor service level agreements (SLAs) and ensure compliance. Project Management … in a similar environment Demonstrable experience in project management and leading IT projects. Skills: Strong leadership and management skills. Excellent problem-solving and decision-making abilities. Solid understanding of IT infrastructure, networks, and systems. Strong understanding cybersecurity principles and best practices. more »

best practice. Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Main duties to be carried out by SAP BASIS Administrator SAP/SQL/OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. more »

Good experience in SQL/PL-SQL and Python e. Good experience working with AWS platform f. Good experience in Redhat Decision Manager g. Good exposure of ITIL processes which includes incident, problem, change management etc. h. Good experience using AGILE more »

Thursday 9am to 4.45pm & Friday 9am to 5pm (36 hours per week) Location: Enderby, Leicester As a Senior MI Analyst within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer … detriment and business impact through swift and accurate analysis. Additionally, you'll assist the Incident Manager in building and overseeing the reporting and data infrastructure for the Next Customer Service Online Operations across our contact centres. What you’ll be doing: Take … looking for: BI Reporting and Visualisation Tool. knowledge/experience - Cognos, Power BI, Tableau, Looker etc. High level of SQL ability. Problem solving capabilities/critical thinking. Excellent time management skills. High attention to detail. Excellent written & verbal communication skills. Preferable Experience of working with more »

Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set … and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in tackling complex customer issues by leveraging your own technical expertise and more »

Security Manager (Information Security) Location: London, UK (Hybrid/Remote) Salary: £200k+ Base About the Client: Our client is a prestigious hedge fund known for its innovative approach and commitment to excellence. They are seeking a highly skilled Security Manager with a strong focus on … Information Security to join their elite team. Job Description: As a Security Manager, you will be responsible for overseeing and enhancing the information security posture of the organisation. This is a critical role that requires a strategic mindset, exceptional technical expertise, and the ability to manage … comprehensive information security strategies, policies, and procedures. Conduct risk assessments and vulnerability analyses to identify and mitigate security threats. Lead incident response efforts and manage security breaches efficiently. Collaborate with cross-functional teams to ensure security measures are integrated into all business operations. Stay more »

as Solution Outline and High-Level Design as well as authoring Low Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including … highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and new IT process and procedures to more »

Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. more »

Join our dynamic team as a Security Operations Manager, where you'll lead and enhance our security strategies to protect critical assets and ensure operational resilience. WHO ARE WE? Privately owned and independently minded, Creditsafe operates with the singular vision of powering business decisions. We … Outside of security we’re passionate about a combination of sport, music, coffee, dogs, and memes. JOB PROFILE As a Security Operations Manager, you will lead our Security Operations Centre, Application Security, and Security Engineering teams. The successful candidate will play a crucial role in continuing … raised by existing and prospective customers. • Provide leadership and technical guidance to the security team members. • Manage and oversee security incident investigations alongside the Security Incident specialist and events to protect corporate IT assets, including intellectual property, regulated data, and the more »

training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the … innovative solutions, AR/VR capability to enable smart hand and offshore/nearshore/onshore support model, leading to increase in incident resolution, improving FCR, reducing MTTR Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to resolve most of the … Certification: Working knowledge and understanding of Service Management tools. Understanding of ITIL framework Extensive Experience of EUC & Service Desk and Onsite manager experience. Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. Demonstrated success with unit-based more »

and manage the process with engineering. Once issues are identified SecOps work closely with operations and engineering teams to resolve them. Incident management. The team manage our security incident response activities, investigating alerts using tools such as Azure Sentinel. SecOps will coordinate the incident … engage with key stakeholders for updates. As the team works office hours, engaging a managed SOC provider who cover 24/7 incident management. Beyond close daily collaboration with other security teams, SecOps engages with all teams across the business at every level. In this role you … catch-up, a visit to an expo or one of our regular social events after work. The Role Reporting to the Security Operations Manager, your key tasks may involve: Managing vulnerability scanning tools - SAST, SCA, IaC, Containers & DAST for all Egress products Investigate SIEM alerts, working with the more »

our work. Apply now to be part of a dynamic and collaborative environment where your expertise will make a meaningful impact.The Senior Manager role will include:Acting as the lead subject matter expert within the team for your areas of expertise, involving addressing complex methodological and … include (and dependent on your expertise) everything from greenhouse gas emissions and water usage to recycling volumes, health and safety incident data or diversity and inclusion metrics.Presenting to clients and internal and external stakeholders to increase their understanding of ESG and … which disclosures to focus on, managing related data, establishing controls, performing analysis, risk management and modelling.Being a member of Sustainability Assurance senior manager team and contributing to the strategic direction and team development.Leading and managing engagements with clients, including managing stakeholders, quality and more »

our work. Apply now to be part of a dynamic and collaborative environment where your expertise will make a meaningful impact.The Senior Manager role will include:Acting as the lead subject matter expert within the team for your areas of expertise, involving addressing complex methodological and … include (and dependent on your expertise) everything from greenhouse gas emissions and water usage to recycling volumes, health and safety incident data or diversity and inclusion metrics.Presenting to clients and internal and external stakeholders to increase their understanding of ESG and … which disclosures to focus on, managing related data, establishing controls, performing analysis, risk management and modelling.Being a member of Sustainability Assurance senior manager team and contributing to the strategic direction and team development.Leading and managing engagements with clients, including managing stakeholders, quality and more »

Job: Tanzu Platform Manager Location: London/Sheffield, UK (Hybrid) Job Type: Contract Inside IR35 Job Description • Manage a team that will work to improve the deployment and operations processes related to container orchestration platforms (Tanzu Application Service). • Play an integral role in ensuring our platforms … including strong proficiency in Python, Go or other languages. • Consulting experience related to helping others gains platform engineering and software engineering skills. • Incident response skills including platform and application problem diagnosis and resolution. • Experience with Terraform, Concourse. • Experience with monitoring systems more »

Establish and monitor key performance indicators (KPIs) to assess and track quality metrics, including product quality, batch release times, deviation/incident rates, and customer complaints. Conduct risk assessments and implement risk management strategies to mitigate quality-related risks throughout the product lifecycle. Lead … leadership in developing and implementing quality strategies, driving compliance, and leading cross-functional teams in a matrix environment. Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize and manage multiple projects simultaneously. Excellent communication, interpersonal, and influencing … skills, with the ability to effectively interact with stakeholders at all levels of the organization. Certification in quality management (e.g., ASQ Certified Quality Manager, Six Sigma Black Belt) is a plus. more »