Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The IncidentManagement Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of IncidentManagement in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all IncidentManagement process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an IncidentManagement Lead Support the delivery … of the IncidentManagement process, priority matrix, procedures and guidelines Assist in managing the IncidentManagement Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for IncidentManagement for Thames Digital, acting more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset managementmore »
Reading, England, United Kingdom Hybrid / WFH Options
Vallum Associates
experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. • Establish metrics and monitoring to … Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. • Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. • Infrastructure security … database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. • Operational security: including but not limited to: incidentmanagement, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incidentManagement Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »
Reading, England, United Kingdom Hybrid / WFH Options
Mentmore
/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incidentManagement Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »