NHS Hertfordshire and West Essex Integrated Care Board (468)
outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and IncidentManagement, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site … you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT … relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Major incidentmanagement What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »
Welwyn Garden City, Hertfordshire, South East, United Kingdom
TheICEway
existing methodologies, team input and your own initiative to ensure attendance and retention targets are achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems … changes, cancelled voyages etc and ensure compliant with local requirements Work closely with the UK Sales team to support brand initiatives Coordinate and represent IncidentManagement, reviewing communications and offers to trade and guests to ensure compliance with local requirements Develop initiatives to drive sales performance and increase … conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. Preferred skills: Experience in the use of contact centre applications and enterprise more »
manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incidentmanagement: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution more »
manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incidentmanagement: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution more »
SG1, Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Osiris Recruitment
crucial liaison between IT and operations, ensuring alignment and advocating for IT department initiatives. Accountabilities: Deliver the infrastructure program and strategy. Ensure effective change management and continuous improvement. Oversee vendor selection and maintain security compliance. Maintain data integrity through robust controls. Act as an escalation point for all security … years in IT, particularly in an infrastructure role. Comprehensive understanding of IT systems, platforms, and architecture. Experience in stakeholder and vendor management. Proficient in incidentmanagement and root cause analysis. Experience with major infrastructure transformation projects. This role offers the opportunity to contribute significantly to the technological advancement more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
NTT Global Data Centers EMEA UK ltd
all support requests Professionally manage customer interactions both via phone and in writing Understand how Data Center services work (remote hands, provisioning, change/incidentmanagement, Data Center internal and inter-network connectivity, access control etc) Adhere to and support departmental SLAs and KPIs Understand Data Center critical more »
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Reed Technology
security and IT operations. Your expertise will be crucial in managing application, infrastructure, and network security, ensuring a proactive approach is taken to the management of vulnerabilities. This is a brand-new position within my client's IT division. This will provide you with the opportunity to introduce a … responsibilities will include: - Creating and implementing security solutions across on-premises and cloud platforms. - Vigilant monitoring of security systems for potential threats and efficient incident management. - Establishing technical standards aligned with corporate security policies and regulatory compliance. - Conducting thorough vulnerability assessments and driving effective remediation strategies. - Engaging in security more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Reed Technology
security and IT operations. Your expertise will be crucial in managing application, infrastructure, and network security, ensuring a proactive approach is taken to the management of vulnerabilities. This is a brand-new position within my client's IT division. This will provide you with the opportunity to introduce a … responsibilities will include: - Creating and implementing security solutions across on-premises and cloud platforms. - Vigilant monitoring of security systems for potential threats and efficient incident management. - Establishing technical standards aligned with corporate security policies and regulatory compliance. - Conducting thorough vulnerability assessments and driving effective remediation strategies. - Engaging in security more »